Position Overview
A Host/Hostess presents a positive first impression of the establishment's friendliness, excellent service and high standards. The Host/Hostess also greets Guests upon arrival, informs Guests of their wait time, monitors a waiting list, enters Guest names into the computer system, shows Guests to their table and bids Guests farewell as they leave.
A Host/Hostess must be able to carry natural conversation with Guests without sounding scripted or intrusive. Additionally, the Host cares for our Guests by refilling beverages and performs light housekeeping duties such as cleaning glasses and menus and ensures restrooms are clean, stocked and orderly. As a member of an energetic team, the Host/Hostess will also need to answer the phones and fill to-go orders. Availability must include nights, weekends and holidays.
Host/Hostess Job Description
Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
Use visual cues to seat Guests in either at the bar or dining area depending on their preference
Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
Answer incoming calls to the restaurant and provide appropriate service
Manage the flow of Guests into the Dining and Bar area, provide accurate wait times to incoming Guests if appropriate
Tend to special Guest needs and requests
Observant to Guests' needs throughout the dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
Protect establishment and patrons by adhering to sanitation, safety and control policies
Help dining room staff by setting and clearing tables; replenishing water; serving beverages