Overview and Essential FunctionsOverview: Prince Telecom is currently hiring qualified Field Technicians to join our team to help connect America. As a full service telecommunications company, we specialize in building, maintaining, and managing some of the largest upgrades, rebuilds and new builds as well as a wide range of services including aerial and underground construction, structured wiring, fiber splicing, cable mining, and engineering for the fiber to the home market. We provide paid training, a company vehicle, full benefits, and tuition assistance. What you’ll do…
Install, disconnect, reconnect, add, change, and troubleshoot fiber optic internet, and telephone in accordance with guidelines.
Use small hand tools, power tools, and test equipment.
Install, setup and configure residential networking equipment such as ONT’s, routers and switches.
Ensure that service operates within prescribed parameters by performing testing on company issued devices and customer devices.
Attempt to identify and remedy sources of customer-perceived issues.
Drive a company vehicle between home/office, warehouse, and work sites in a safe and courteous manner.
Clean, maintain, and stock vehicle and equipment in order to be repaired to perform required duties.
Complete paperwork accurately and report and record work order status updates.
Perform customer service duties by:
Greeting and interacting with customers in a professional, courteous manner including when responding to escalations and repeated customer concerns;
Reviewing all requested services with the customer in order to ensure understanding and agreement;
Educating the customer regarding product and service usage.
QualificationsWho we are looking for…
You are at least 18 years old
You have a valid driver's license with a minimum of 2 years driving experience
You are authorized to work in the United States for this company
You have a high school diploma or GED equivalent
You have experience or are comfortable with working in tight spaces such as a crawl space or attic of a house
You have experience in working through inclement weather
You have experience with the demands of working in a fast-paced, time-sensitive environment
You have effective communication skills
You are able to travel and work extended hours; overtime and weekends as needed
You are able to lift, climb, and carry ladders with weight of up to 80lbs
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Benefits and Company SummaryWhat you’ll get…
Company vehicle
Weekly paychecks
Medical, Dental, Vision and Prescription Plans
Flexible Spending Accounts
Short- and Long-Term Disability
Supplemental Life and AD&D
401(k) Retirement Savings w/ Company Match
Stock Purchase Plan
Company Discounts
Legal Insurance
Paid Time Off and Holidays
Tuition Reimbursement for select programs
Who we are Prince Telecom's commitment to deliver outstanding service that consistently exceeds customer expectations has grown the company to become one of the nation's largest fulfillment providers. With a national footprint and over 850+ employees, Prince Telecom affords its customers a single source solution with the ability to deploy a well-equipped, professionally trained and experienced workforce capable of meeting needs anywhere in the United States. Prince Telecom offers a wide range of services that includes: residential and commercial installations, digital converter deployment, high speed modem installations, home security and automation, underground and aerial construction services and special projects such as MDU construction, drop rebuilds and audits.
At Prince Telecom we are proud of our installation technicians and operational support teams who meet our strict pre-employment and on-going safety and quality control criteria; we reward their outstanding performance with competitive pay, bonus programs, paid training, career development programs, safety certifications, paid time off and medical, dental, vision, life and 401(k).
EEOOur Company is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind including, based on disability and protected veteran status. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. It is also the Company's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. Please visit the following URL to view the EEO is the Law poster and the Supplement. (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) The Company also does not consider criminal convictions to be an absolute bar to employment and will consider qualified applicants with criminal histories. Applicants applying for positions in Illinois are not required to disclose arrests or sealed or expunged records of convictions.