OverviewHello humankindness (https://hellohumankindness.org/)Dignity Health Medical Group is the employed physician group of Dignity Health Arizona. Dignity Health Medical Group (DHMG) employs approximately 200 providers and 500 support staff that cover a wide variety of specialties. The medical group has had tremendous success over the past few years and now provides more than 73 sub-specialty services. The physicians provide clinical services in their areas of specialty and many serve in pivotal academic research and leadership roles.DHMG is also heavily involved in preparing tomorrow's healthcare providers. Clinical services are complemented with translational and bench research to augment medical education for residents and students.If you are committed to social justice, health equity, and prepared to deliver care in new, innovative ways, you belong with us.For the health of our community. We are proud to announce that we are a tobacco-free campusResponsibilitiesThe Supervisor of Patient Access Referrals in a hospital call center is responsible for supervising a team of call center staff, providing training and support to enhance customer service and operational efficiency. The supervisor will monitor call metrics, address patient inquiries, and collaborate with clinical staff to facilitate seamless communication and care coordination. Additionally, the position requires the implementation of best practices and policies to improve referral workflows, contributing to a positive patient experience and supporting the hospital's mission of delivering high-quality healthcare.
Participates in work groups teams task forces and committees to support ongoing improvement in clinic operations. Provides value-addedand productive input and expertise to drive continual improvement support standardization and streamlining and to resolve ongoing patient careissues.
Supports the established processes and systems to enhance customer service by providing coaching to staff and ensuring a safe environment for patients staff providers and visitors and operates clinic in compliance with all legal and regulatory requirements impacting areas of responsibilities.
Assists in determining the workload priorities to enable timely completion of tasks while monitoring work performance and supporting with training and coaching as necessary.
Assists in managing the revenue cycle and supports the management of supply costs tracks inventory usage using purchasing information management systems including maintaining staffing levels that adhere to labor standards and effectively controlling staff premium pay.
MUST RESIDE IN ARIZONA, NEVADA OR TEXASDignity Health now offers an Education Benefit program for benefit-eligible employees. This program provides debt relief and student loan assistance to help you achieve your goals. Full-time employees can receive up to $18,000 over five years, while part-time employees can receive up to $9,000.QualificationsMinimum:
High School Diploma or GED equivalent
Minimum of two (2) years experience in related field.
Preferred:
(1) year higher education
2 years experience as supervisor or management level in a patient-focused and service/provider healthcare environment
Pay Range$25.25 - $36.61 /hourWe are an equal opportunity/affirmative action employer.