Special Services Coordinator

The Special Services Coordinator liaises between the warehouse team, install team, and the Customer to coordinate services, including go-backs and warranty repairs. This role has an in depth understanding of CAD functionality including service mode, the standard product guide, and installation practices. The Special Services Coordinator has a high level of urgency and detail and is confident making decisions independently in the best interest of the client.What We Offer:California Closets has both company-owned and franchise locations. This location is company-owned, therefore earns the following benefits:Health insurance – Medical, Dental, and VisionPTO days, floating holidays, paid holidays, and sick days401K retirement plan with company match40 hours/week with overtime potentialGrow your career with us – many promotional opportunities are availableFranchises are independently owned and operated and may offer different benefits.Pay range: $25-$27/hourDuties and Responsibilities:Works with Plan Reviewers and Installation Scheduler and/or Install Operations Specialist to coordinate go-backs and warranty repairs.In depth understanding of 3DCADSoft construction and service mode functionalityReads and interprets installer go-back reports and convert them into actionable reports, while partnering with installers as needed for additional detail on needed parts or services.Assists the installation team in identification and formulation of a recovery plan as needed including same day job saves, quick turnaround go-backs, and delivering material to job site.Alerts clients of delay in completion due to material damage as requiredWorks in coordination with Sales and Installation Managers to ensure effective and efficient customer recovery in service situations; will take the lead in resolving and act as point of contact as needed for customers during go-back service.Processes post-install folders for those jobs involving go backs, coordinating with Office team once service is complete for final processing.Frequent one-on-one contact with vendors, internal partners, and current location team