Service & Parts ManagerLocation:Phoenix, AZ, US, 85007Company Description:Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.Crown Lift Trucks is opening a new location in the Phoenix, AZ area and is seeking qualified candidates for multiple positions.SERVICE and PARTS MANAGERJob Responsibilities:
Responsible for financial performance of service and parts departments.
Responsible for day-to-day activities of service function. Monitor repairs for quality, timeliness, and efficiency. Monitor compliance with warranty and with planned maintenance and full maintenance contracts. Provide technical assistance. Conduct meetings.
Manage parts inventories located at the branch office, in parts vans, and on consignment. Conduct meetings with parts personnel to coordinate day-to-day activities. Set and review parts inventory levels. Monitor overstocked and understocked parts. Assist with periodic return of overstocked items to corporate office. Review and approve vendor invoices.
Develop service and parts sales strategies and coordinate with other departments. Coordinate activities among Sales Managers and used equipment.
Maintain direct contact with current or prospective customers at end user locations. Address customer service issues.
Recruit, select, train, develop, and counsel direct reports. Ensure compliance with all environmental and safety regulations. Review sales revenue. Prepare budget for management approval.
Qualifications:
A two-year college degree, 5 to 7 years experience servicing industrial equipment, and 5 to 7 years experience in parts distribution preferred.
Experience with the Company preferred.
Good written communication, verbal communication, customer care, and computer skills.
A valid driver’s license, good driving record, and the ability to safely operate lift trucks.
Work Authorization:Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.No agency calls please.Compensation and Benefits:Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.EO/AA Employer Minorities/Females/Protected Veterans/Disabled