Service Account Assistant

Job Description:We are seeking a highly organized and detail-oriented Service Account Assistant to support our client service operations. This role involves assisting account managers, ensuring timely resolution of client needs, maintaining records, and facilitating communication between internal departments and external partners. The ideal candidate is proactive, efficient, and customer-focused.Responsibilities:Support Account Managers in the daily management of client accountsMonitor service requests and ensure timely follow-ups and resolutionsPrepare reports, service summaries, and performance documentationMaintain accurate client records and update internal databasesAssist with scheduling meetings and preparing presentations or documentationCollaborate with cross-functional teams to ensure service delivery standardsHandle administrative tasks such as invoice processing and data entryProvide exceptional support to clients through phone, email, or in-person communication