The Senior Program Manager serves as a leader for the program management team and is responsible for client satisfaction, account revenue/growth, professional development of the program management office staff and overall business profitability.Essential Duties and Responsibilities:
Provides leadership, support, guidance and direction to the employees within the Program Management office
Supervises all applicable support staff
Participates in implementations as necessary and oversees the contingent labor onboarding process on all orders associated with the program management team for any assigned clients
Develops sound working relationships with the appropriate customer sponsors at any assigned clients where SWA maintains a contractual relationship
Develops and executes business reviews at the necessary frequency for any assigned clients
Grows and expands the client relationships to increase revenue, sales and market share
Maintains the service satisfaction levels of our clients and customers with appropriate level of collaboration from all program management team members and divisional resources
Develops effective market research, pricing development, and evaluates candidate supply and demand metrics in order to maintain appropriate client terms and pricing
Ensures accurate and timely billing processes are followed by clients and suppliers
Develops reporting strategy and frequency to ensure all KPIs and SLAs are met and appropriately documented
Attends conferences, client sponsored events, and other national events designed for client sourcing and name branding
Adheres to Sunburst Workforce Advisors’ internal policies and procedures, state healthcare requirements, and all federal & state laws/regulations, including wage payment laws.
Understands and adheres to the company's best practices and business ethics standards.
Develops and maintains communications in a cooperative and professional manner with all levels of staff within the organization
Performs other duties as assigned/necessary
Minimum Requirements:
Bachelor’s Degree preferred
A minimum of five (5) years of experience in sales/recruitment/project management
Proven success in project implementation and management
Strong analytical and judgment skills
Ability to prioritize and plan work activities, use time efficiently, plan for additional resources, set goals and objectives, and develop realistic action plans
Excellent interpersonal skills with the ability to develop strong professional business relationships with internal staff, branch level employees, corporate employees, clients and suppliers.
High degree of initiative and ability to take independent actions and calculated risk, look for and take advantage of opportunities
Intermediate computer skills using Microsoft Windows, Word, Excel and Maxim's proprietary computer programs
Ability to successfully handle multiple tasks/projects simultaneously
Ability to effectively elicit/provide information to and from appropriate individuals (including, but not limited to, supervisors, co-workers, clients) via strong communication skills; proficiency in the English language may be required