Location(s)Remote-AZDetailsKemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.Position Responsibilities:
Review quality of work performed by staff through use of auditing applications.
Identifies training needs and communicates needs to training department as needed.
Participates in design of auditing formats and quality standards.
Participates in design of auditing formats and quality standards.
Uses quality monitoring data management system to compile and track performance and trends at team and individual level
Conducts audit calibrations and/or training sessions with Senior Leadership, Supervisors or other Kemper employees on a regular cadence.
Provides actionable data to various internal support groups as needed.
Provides feedback to billing department leaders and managers.
Maintain standardized workflows and procedures. Provides recommendations for change and participates in procedures to improve accuracy/efficiency.
Prepares and analyzes internal and external quality reports for management staff review.
Ability to focus on deadlines and deliverables.
Ability to deal with ambiguity.
Perform other related duties as assigned.
Position Requirements:
1 years of billing or customer service center experience
1 years of Property & casualty experience a plus
1 year Quality Assurance experience
Bilingual in Spanish is a plus
Excellent verbal, written, interpersonal, and organizational skills.
Proficient in Word, Excel, Power Point, OneNote, and Outlook required.
Proficient in Kemper property & casualty systems and processes a plus
A skill’s assessment will be conducted as part of the interview process
Ability to multitask and successfully operate in a fast paced, team environment
Must adapt well to change and successfully set and adjust priorities as needed
This is a remote position
Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination. Kemper is focused on expanding our Diversity, Equity and Inclusion efforts to align with our vision, mission, and guiding principles.Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it.Kemper at a GlanceThe Kemper family of companies is one of the nation’s leading specialized insurers. With approximately $13 billion in assets, Kemper is improving the world of insurance by providing affordable and easy-to-use personalized solutions to individuals, families and businesses through its Kemper Auto and Kemper Life brands. Kemper serves over 4.8 million policies, is represented by approximately 22,200 agents and brokers, and has approximately 7,500 associates dedicated to meeting the ever-changing needs of its customers. Learn more at Kemper.com .Alliance United Insurance Company is not rated.We value diversity and strive to be an employer of choice. An Equal Opportunity Employer, M/F/D/VOur employees enjoy great benefits: Qualify for your choice of health and dental plans within your first month. Save for your future with robust 401(k) match, Health Spending Accounts and various retirement plans. Learn and Grow with our Tuition Assistance Program, paid certifications and continuing education programs. Contribute to your community through United Way and volunteer programs. Balance your life with generous paid time off and business casual dress. Get employee discounts for shopping, dining and travel through Kemper Perks.