ONSITE Mortgage CSR - 85044

DescriptionFirst half of the month will be taking inbound calls from mortgage borrows regarding payment, escrow - general mortgage servicing questions.Second half of the month, will be taking similar calls and about 20% of each day will be spent on an auto dialer reminding borrowers of their payments. Will ask if they want to make the payment via phone. NOT COLLECTIONS.Demonstrate positivity, courtesy, and helpfulness when dealing with every homeowner.Directly engage with Valon customers across a variety of inbound customer requests and inquires, which consist of website assistance, escrow, processing payoffs, Offer and refer eligible homeowners for refinancing opportunities to the Originations departmentPerform outbound collection activities on accounts less than 30 days past due, but at times may include accounts with much higher delinquenciesUnderstand escalation paths for different types of calls and dynamically route them to appropriate internal parties Meet performance expectations Utilize our internal software platform and become a partner in making system recommendationsOTHER DETAILSWill be taking mix of inbound and outbound calls on a dialer. (Monthly average of calls is 350)On average will only have about 35-40 true right party contacts Daily.Metrics held to:QA, 1ST call resolutionAdherence RateC Sat Score (Goal above 90%)Wrap Time: should be 1-3 MinsSkillsCustomer service, Call center, Mortgage, Loans, financial services, Mortgage Servicing, loan servicing, Data entry, Customer support, Finance, Banking, ClosingTop Skills DetailsCustomer service,Call center,Mortgage,Loans,financial services,Mortgage Servicing,loan servicingAdditional Skills & QualificationsAttention Recruiters: No Job hoppers, or large employment gaps. Must have RFL for all positions. References are to be completed high school diploma or equivalent required Hourly flexibility (ranging from PT to FT) Customer focus and adaptability to different personality types Eagerness to learn how to use our proprietary servicing softwareExperience LevelEntry LevePay and BenefitsThe pay range for this position is $18.00 - $20.00/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Phoenix,AZ.Application DeadlineThis position is anticipated to close on Mar 28, 2025.About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.