Vacancy caducado!
Location:2727 N Central Ave, Phoenix, Arizona 85004 United States of AmericaIT Client Support ManagerU-Haul is seeking an experienced, customer-focused, leader to manage our midtown campus technical support team. The manager should possess a wide range of technical skills and experience and will manage both the Midtown Helpdesk team, and the Desktop Engineering/Operations team to ensure timely, consistent and quality support for technical issues across the campus and our field CSS team.Responsibilities:· Provide leadership and direction to our Helpdesk, Engineering, and Desktop teams who provide technical support to all organizations on the Midtown campus, and field CSS’s· Responsible for recruitment, training and development of team members to facilitate career growth.· Development and enhancement of operational procedures focused on customer service and first contact resolution.· Tracking, measuring and reporting on key support performance metrics.· Communicate and coordinate with other teams for troubleshooting desktop, data center, and network issues.The ideal candidate will possess the following skills and qualifications:Functional· Exceptional written and verbal communications skills· Experience managing in an IT environment (help desk/service desk).· Demonstrated supervisory experience with proven ability to lead, develop people, and deliver projects.· Ability to work flexible hours.· The capability to effectively multi-task and successfully manage multiple projects.Technical· Desktop Computing· Microsoft Office, Office 365· Systems Management solutions (SCCM, Meraki)· Anti-virus software· Active Directory· General Network KnowledgeEducational· A bachelor's degree in computer science, MIS or related field, preferred. Comparable work experience will be considered· ITIL Foundation Certification,Perks of joining the U-Haul fleet:Get your career moving with a company who empowers team members to the healthiest version of themselves! We provide robust wellness benefits, events, and resources to help team members becomes the happiest and healthiest they can be.Here are just some of the programs U-Haul has available:· Full Medical coverage· New indoor fitness gym· Onsite medical clinic for you and your family· Career stability· Opportunities for advancement· Valuable on-the-job training· Prescription plans· Dental & Vision Plans· Business and travel insurance· YouMatter Employee Assistance Program· Paid holidays, vacation, and sick days· Employee Stock Ownership Plan (ESOP)· 401(k) Savings Plan· Life insurance· Critical Illness/Group Accident· 24-hour physician available for kids· Subsidized gym/ membership· MetLaw Legal program· MetLife auto and home insurance· Discounts on cell phone plans, hotels, and more· LifeLock identity Theft· Tuition reimbursement program· Free online courses for personal and professional development at U-Haul University· Savvy consumer wellness programs- from health care tips to financial wellness· U-Haul federal credit unionU-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis. Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis. U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.
Vacancy caducado!