Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.Position SummaryThis role requires up to 50% travel by car and planeThe Manager, Compliance COE will be a key member of the Compliance Monitoring team and will lead the execution of assigned compliance monitoring activities. This role serves as a subject matter expert and is responsible for administrative planning and execution of complex and/or concurrent monitoring activities to evaluate compliance in multiple business areas. Additionally, this role provides day-to-day project management including results reporting and issue follow-up.Responsibilities/Estimated % of TimeCompliance Monitoring Plan Execution ( 80%)
Plan and execute walkthrough initiatives as well as compliance monitoring testing for assigned monitoring plan activities. This may include concurrent and/or complex business areas. Create clear and accurate documentation of business processes.
Review and be able to discuss, in depth, the business area policies process documentation, contractual obligations, and testing attributes documents prior to beginning testing.
Effectively perform and document monitoring plan activities, including testing (on-site at pharmacy locations and remote), in accordance with department or team’s established procedures.
Understand procedures, results, and business impacts; document and express such understanding in both written and verbal form.
Reporting/Communication ( 15%)
Draft reports for assigned, executed monitoring plan activities that effectively communicate the purpose and/or outcome in a manner appropriate for business partners and senior leadership.
Interact with various levels of Compliance department and business line management to communicate status, resolve issues in a timely manner, and maintain effective communications.
Escalate risks/issues timely to leadership and work towards meaningful solutions.
Collaborate with the Compliance Monitoring team and key stakeholders to develop and maintain key data to track and trend compliance performance for a wide range of CVS Health business units.
Compliance COE Team Support ( 5%)
Participates in and/or supports department initiatives, including identifying and exploring efficiencies in existing processes
Demonstrate a commitment to integrity and the company code of conduct, and a respect for diversity and inclusion
Contribute to Compliance COE team activities and initiatives to promote a positive environment
In order to be successful in this role you must exhibit the following:
Strong analytical, deductive, problem solving, and critical thinking skills.
Good teamwork and collaboration skills.
Solid meeting management and oral/written communication skills.
Required Qualifications
5+ years experience in a relevant field such as compliance, quality assurance, audit, or government healthcare.
The ability to travel up to 50% by car and plane
Preferred Qualifications
Strategic thinker: ability to develop compliance monitoring plans.
Innovative mindset to support the advancement of our goals through automation/analytics to drive value to first line.
Strong cross-functional communication, able to present to Sr. Leadership.
Ability to build relationships with key stakeholders in a matrixed organization.
Demonstrated ability to manage projects, develop monitoring activities, document testing, and communicate results.
Strong ability to solve complex problems with a collaborative and optimistic attitude.
Excellent business acumen, organizational, and time management skills.
Detail-oriented and ability to synthesize compliance reports/findings in a clear manner.
Compounding/Pharmacy knowledge
Preferred- Other Certification(s):Professional designations such as CHC, CPA, CIA, CPhT, etc.Preferred- Other License(s): RPh, RN, etc.
EducationBachelor Degree required or equivalent years of related experience.Pay RangeThe typical pay range for this role is:$54,300.00 - $132,600.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.For more detailed information on available benefits, please visit Benefits | CVS Health (https://jobs.cvshealth.com/us/en/benefits)We anticipate the application window for this opening will close on: 02/28/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.