Honeywell’s Global Technical Operations In-Service Engineering (ISE) team has an exciting opportunity for Lead Technical Services/In-Service Engineer for Propulsion (ISE), to support Honeywell’s TPE331 turboprop engines. If you have a passion for customer service and you're looking for a challenging leadership opportunity, this is it.The Lead Technical Services Engineer is primarily responsible for exploiting Honeywell data and analytics to constantly evaluate and proactively identify potential issues, create technical work arounds or alternate solutions and drive resolution before they become major issues for customers.You will drive the initial data collection, investigation scoping, and lead the technical investigation at a component and systems level. You will work with Engineering and Technology (E&T), and other personnel in Customer and Product Support (C&PS) to identify and recommend Near Term Solutions for customer issues with our equipment, and to lead the investigation through the presentation phase of the In-Service Resolution Process (IRB) Gate 1.
Apply engineering knowledge, tools, and principals to develop new innovative systems
Grow and develop your technical knowledge in a team-based culture focused on innovation and customer satisfaction
Drive continuous improvement and lead change in a premiere organization
KEY RESPONSIBILITIES
30%Technical Consultant25%Customer Support10%Working with cross functional teams30%Technical Issue Resolution5%TravelUS CITIZENSHIP REQUIREMENTS Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. citizen, U.S. permanent resident, or have asylum or refugee status in the U.S.#LI-HybridYOU MUST HAVE
Bachelor’s degree from an accredited institution in a technical discipline such as the sciences, technology, engineering or mathematics
8+ years of experience demonstrating in-depth technical knowledge of Honeywell APU’s, turboshaft, or propulsion engines including aircraft interface / Must be able to wear safety shoes and glasses (when required), follow ESD guidelines, work in a lab, production, or repair & overhaul area to for example, accomplish witness engine teardowns for special investigations. Must be able to deal with unhappy customers and defuse challenging situations.
WE VALUE
Extensive direct engineering and/or technical experience with APU’s, propulsion engines, Aerospace components, mechanical or platform systems.
Experience interfacing with internal/external
Familiarity with Sales Force (SFDC)
Program Management experience
Strong customer service mindset
Ability to proactively evaluate circumstances and drive resolution of issues
Self- motivated, results oriented and able to lead a team with little or no management oversight
Strong interpersonal skills with ability to work independently, as well as part of a team
Strong verbal and written communication skill with ability to positively influence others
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.