Customer Service Liaison

Job DescriptionWe are seeking a skilled and personable Customer Service Liaison to act as the primary point of contact between our customers and our internal teams. In this role, you will handle inquiries, resolve concerns, and ensure that customer needs are met efficiently and effectively. The ideal candidate will have strong communication skills, a problem-solving mindset, and a commitment to providing a superior client experience.ResponsibilitiesServe as the primary contact for customer inquiries, requests, and concerns.Collaborate with internal departments to address customer needs and ensure timely resolutions.Maintain accurate records of customer interactions, transactions, and communications.Follow up with clients to ensure satisfaction and identify potential areas for improvement.Provide product and service information to customers in a clear and professional manner.Escalate complex issues to management when necessary.