Customer Experience Specialist

All incoming specialists will be trained into one of our Claims Queues: filing claims on mobile devices, laptops, and other consumer electronic items. As part of on-boarding, we offer full training on diagnosing technical issues and filing claims over the phone. This role is fully remote.What You'll Be Doing:Assist customers with the claim filing process, including approving and denying claimsFind and deliver solutions to common problems with consumer electronics, including creative problem solving as part of the claim-filing processEnter and maintain detailed and accurate customer notes via the Salesforce Customer Relationship Management toolProbing and performing repair diagnostics – on mobile devices, electronics, and other gadgets over the phoneBe a part of creating and piloting new programs, including detailed recording of process documentsFollowing the successful completion of the training program, specialists will be assigned a permanent shift. Shifts have the possibility of working nights and/or weekends.You're our Ideal Candidate If: