Customer Account Representative

Job DescriptionWe are seeking a Customer Account Representative to serve as the primary point of contact for our clients, ensuring their needs are met with precision, care, and timely communication. The ideal candidate will be proactive, detail-oriented, and passionate about client satisfaction.ResponsibilitiesManage and nurture assigned customer accounts by maintaining regular communication.Respond promptly to customer inquiries, concerns, and service requests.Prepare and maintain accurate records of customer interactions and transactions.Resolve product or service issues by clarifying the customer's complaint and determining the cause.Collaborate with internal teams to ensure timely delivery and follow-up on customer orders.Provide feedback to management on customer needs, issues, and opportunities.Maintain an in-depth knowledge of company products, services, and account policies.