Vacancy caducado!
You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.At UnitedHealthcare , we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life’s best work. SMThis position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 6:00am - 5:30pm EST. It may be necessary, given the business need, to work occasional overtime.We offer weeks of paid training. The hours during training will be 6:00am – 5:30pm EST, Monday - Friday. Training will be conducted virtually from your home.All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.Primary Responsibilities:
Demonstrate understanding of the factors that may drive customer requests.
Gather appropriate data/information and perform initial investigation to determine scope and depth of request.
Identify underlying questions/issues.
Identify and coordinate internal resources across multiple departments to address client situations and escalate to appropriate resources as needed.
Proactively contact external resources as needed to address customer requests.
Utilize appropriate knowledge resources to drive resolution of applicable requests.
Identify and communicate steps/solutions to customer requests, applying appropriate problem-solving skills and established guidelines, where available using appropriate contact channels
Offer additional options to provide solutions for customers.
Make outbound calls to clarify customer requests.
Ensure proper documentation of customer request.
Communicate common problems/questions presented by customers to appropriate Subjects Matter Experts and other internal stakeholders, to drive continuous improvement (e.g., trends, patterns)
Educate/empower customers to enable them to more effectively access our products/services, as applicable.
Refer customers to other resources applicable to their requests, where appropriate
Provide training/mentoring to other team members, as needed (e.g., new-hires, refresher training)
Achieve applicable performance metrics established for the function.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
High School Diploma / GED OR equivalent work experience
1+ years of experience in a customer service-related environment
Experience using computer and Windows PC applications including strong keyboard and navigation skills
Experience using a computer and Microsoft Office - Microsoft Word (create correspondence and work within templates), Microsoft Excel (data entry, sort / filter, and work within tables), and Microsoft Outlook (email and calendar management)
Must be 18 years of age OR older
Ability to work Monday - Friday an 8 - hour shift between the hours of 6:00am – 5:30pm EST
Telecommuting Requirements:
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
Soft Skills:
Ability to multi-task including the ability to understand multiple products and multiple levels of benefits within each product
Ability to solve simple problems
Ability to proactively identify solutions to non-standard requests.
Ability to manage customer conversations appropriately (e.g., provide a good first impression, command attention and respect, maintain professional tone, demonstrate confidence, de-escalate/defuse customers as needed)
Ability to remain focused and maintain ongoing communications with customers during the resolution process to communicate status updates and other required information (if applicable).
California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Washington or Rhode Island Residents Only: The hourly range for California / Colorado / Connecticut / Hawaii / Nevada / New York / New Jersey / Washington / Rhode Island residents is $16.00 - $23.94 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.#RPO #GREEN
Vacancy caducado!