Location: US Based Applicants onlyTime Zones: GMT, PT, CSTThe Client Support Specialist is responsible for providing first-class customer service to our clients via phone, email, and other channels. This role requires the ability to troubleshoot and solve technical issues while delivering excellent service in a timely manner. The ideal candidate has strong problem-solving and communication skills to ensure our clients’ needs are met. Supports the Director and Manager of Inventory through a variety of tasks related to organization and communication. Responsibilities include but not limited to:
Answer and direct phone calls.
Informing customers about specialized product functionalities and features.
Create and solve inventory support tickets promptly in the company CRM system.
Contribute to team effort by accomplishing related results as needed.
Problem solves SaaS Technical Support issues i.e. updating databases, and data feeds.
Work as a team providing interdepartmental communication, and communicating with other 3rd party vendors to troubleshoot issues
Ability to communicate and work together with team members within this and other departments to solve problems.
Requirements:
Excellent time management skills and ability to multitask and prioritize work
Attention to detail and problem-solving skills
Excellent written and verbal communication skills
Strong organizational and planning skills
Punctuality, attendance, and accountability in a remote environment
Rotating Saturday schedule, occasional Holiday/Weekend Coverage as requested
Employee Benefits (after a waiting period):
Medical, Dental, Vision
401K with company match
10 Paid Holidays
PTO and Vacation time off
Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.
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