Chief Operations Officer

Job Description

The COO provides day-to-day leadership and management to ensure the fulfillment of Native Health's mission and core values. The position is responsible for driving Native Health to achieve and surpass strategic planning goals and objectives as established by the Chief Executive Officer and the Board of Directors. The COO leads, in collaboration with the operations team, the development and implementation of strategic short- and long-term plans to ensure efficiency in the operations of Native Health. This position reports directly to the Chief Executive Officer (CEO).

KEY ACCOUNTABILITIES:

1. Leads operational planning and implementation strategies.
2. Monitors operational and financial performance, evaluates outcomes, and provides improvement recommendations.
3. Provide day to day operational leadership.
4. Ensures compliance with accreditation agencies, regulations, contracts, grants, and other obligations.
5. Leads and manages staff as assigned.
6. Supports the organization as needed.

Qualifications

QUALIFICATIONS/EXPERIENCE/REQUIREMENTS:

• Minimum of a B.S. Degree in a related field is required. Master’s degree is preferred.
• Seven to ten years of experience in health care management required. Experience in FQHC and/or urban Indian health center preferred.
• Demonstrated experience in the development and implementation of strategic short and long range planning in a healthcare setting.
• Extensive experience in the management of clinical and patient support organizations. Demonstrated experience in leading innovative strategies to enhance the service and quality of operations utilizing a team approach.
• Must have a valid and unrestricted Arizona driver’s license (within 30 days of hire if applicant is from out-of-state) with no DUI/DWI or reckless driving convictions in the last five years. No more than two at-fault accidents in the last three years. Must maintain a valid AZ driver license during employment. Must be insurable by NATIVE HEALTH liability auto policy.
• Must pass a criminal background check with a Class I Fingerprint Clearance Card within the initial ninety (90) days of employment.
• Must pass a drug and alcohol testing upon employment and random testing during the course of employment.
• Must have updated Immunization (IZ) record.
• Must have a current (within 12 months) Tuberculosis (TB) skin report upon employment and provide an update annually.
• Must obtain a CPR Certificate within ninety (90) days of employment and maintain a valid card during employment.

KNOWLEDGE, SKILLS, AND ABILITIES:

1. Demonstrate passion and commitment to Native Health’s mission and its importance to the community.
2. Strong leadership capabilities: ability to lead by example and to provide leadership during periods of growth and/or change.
3. Able to lead strategic, long-term planning, vision and goal-setting using the ability to anticipate future opportunities or problems.
4. Knowledge of HRSA funded Community Health Center program.
5. Knowledge of IHS funded urban Indian health program.
6. Possesses exceptional relationship-building, interpersonal skills, and high emotional and social intelligence.
7. Communicates passionately, effectively, and persuasively across a diverse set of stakeholders.
8. Able to create processes and structures to facilitate effective communication both internally and externally.
9. Inspires, motivates, coaches, and develops others. Listens well and continuously learns and seeks advice and feedback from others.
10. Relentlessly pursues improvement and results.
11. Flexible, with a strong work ethic and an entrepreneurial spirit to accommodate high level of responsibility and multiple priorities.
12. Creates a culture of mutual accountability.
13. Analyzes and problem solves at highly developed level. Outstanding organizational skills and high attention to detail are critical to success.
14. Demonstrates an ability to manage conflict, build consensus, and facilitate problem-solving and collaboration among various parties.
15. Ability to delegate and make decisions efficiently.
16. Strong collaboration skills: ability to seek out the collective strengths and wisdom of the team.
17. High adaptability and flexibility.
18. Culturally competent; able to work with a diverse workforce and client population.
19. Proficient with computer based applications such as MS Office and Adobe

Additional Information

NATIVE HEALTH. is an EEOC, Employment-At-Will, and Native American Preference employer. Drug Free and Commercial Smoke-Free work environment.