The Business Systems Analyst - Registrar Systems is responsible for managing, configuring, and maintaining registrar-related systems, including Ellucian Banner and DegreeWorks. This position acts as a bridge between technology and business processes, collaborating with IT, Business Operations, and other stakeholders to define system requirements, implement solutions, and conduct testing. Additionally, the analyst supports Institutional Support Services (ISS) by managing system updates, troubleshooting issues, and performing routine maintenance to ensure efficiency and compliance with academic policies.
ResponsibilitiesAdminister, configure, and maintain Banner, DegreeWorks, and other registrar-related systems.Manage program and course configurations, including new codes, courses, prerequisites, and equivalencies.Update and maintain student degree audits using Banner CAPP (Curriculum, Advising, and Program Planning) and DegreeWorks Program Progress Guides (Scribe).This includes creating new program codes and modifying existing ones in DegreeWorks Scribe based on business requirements.Perform daily and scheduled production maintenance, ensuring SLAs are met and updates are recorded in Salesforce CRM.Troubleshoot system issues, conduct root cause analysis, and implement long-term solutions to improve stability.Oversee system updates, validate enhancements, and integrate new functionalities to ensure accuracy and compliance.Provide technical support as part of the break-fix team for system errors affecting degree audits in Banner and DegreeWorks, identifying issues, implementing corrective measures, and supporting advising, admissions, academic tracking, and other teams.Identify and implement opportunities for system improvement, translating business needs into technical solutions.Collaborate with IT teams and stakeholders to integrate new features and enhance system performance.Maintain accurate and comprehensive documentation for system configurations, requirements, policies, and procedures.Participate in project planning and change management initiatives while ensuring compliance with institutional policies and audits.Follow best practices for system documentation, data security, and quality assurance.Perform other duties as assigned and comply with policies and standards as required by the audit group.