QWA is responsible for all design thinking activities throughout the Advisory Practice service offerings. QWA demonstrates expertise to map out business processes and compare to best practices to find efficiencies and new solutions for clients. We work with internal and external stakeholders, project teams and subject matter experts (SME’s) providing leadership and holistic solutions for cross-functional business groups specializing in Human Capital Management domain. Responsibilities
The Consultant - Technology functions within the QWA:This role is responsible for overall data consumption, design and recommendations including contingent and/or TA/HR workflow, configuration, and integrations.Responsible for design of process mapping and reporting, ensuring business process and technical recommendations support organization decision making and strategy.Document current-state workflows and friction pointsDesign future state business processes based on customer needs to solve for friction pointsFacilitates and leads workshops and presentations with multiple clients across project phases to include kick off, empathize, define, ideate and strategic recommendationsManages, analyses, and synthesizes large volumes of data with rigorous attention to detail to inform lines of inquiry and help define current stateActively seeks ways to apply business process efficiencies via technology, consulting on market and technical trends and recommending best practices resulting in operational gainLiaises with all project teams to ensure the proposed solution considers technology workstream requirements and is holistically a solution benefitting all aspects of the client needsPartners with functional and technical subject matter experts (internal and external) and develops alternative technical or business solutions; advises client on options, risks, costs versus benefits, and impact on other business processes and system prioritiesContributes to summary client presentations and other documents identifying key organizational, cultural or strategic findings across the engagementLeverage Powerpoint and Mural to design artifacts including current state initial findings, journey maps, service design blueprints and future state recommendationsResearch, identity, document, and benchmark best-in class-solutionsBuilds executive presentations to translate recommendations concisely, by drafting and owns all process documentation relevant to the current and future state programs of workDedicates effort to enhance methodology by identifying and deploying process improvement strategies across teamCollaborates on internally focused projects, contributing to process improvement initiatives and the development of proprietary advisory tools and assessment methodologies, in addition to client work