Description:Role & Responsibilities include but are not limited to:The Assistant Director of Food and Beverage is responsible for overseeing and directing Banquets, Restaurants, In-Room Dining, Stewarding, and any other Food or Beverage related areas operated by Hyatt.
Operational Management:
· Assist the Director of Operations in overseeing the daily operations of all food and beverage outlets, including restaurants, bars, lounges, banquet facilities, room service, and catering.· Ensure that all Food and Beverage operations are adequately staffed, equipped, and stocked to meet guest demand and maintain service standards.· Monitor and evaluate operational performance, identifying areas for improvement and implementing strategies to enhance efficiency and profitability.· Collaborate with the culinary team to develop menus, maintain food quality standards, and ensure compliance with health and safety regulations.
Guest Experience:
· Uphold a commitment to delivering exceptional guest experiences by providing personalized service, addressing guest feedback and resolving any issues or concerns promptly.· Work closely with front-of-house staff to maintain a welcoming atmosphere, uphold service standards, and ensure seamless coordination between the different departments of the hotel.· Implement training programs to develop the skills and knowledge of food and beverage staff, enhancing their ability to deliver outstanding service.
Financial Management:
· Assist in developing annual budgets and financial forecasts for the food and beverage department, monitoring expenses, and maximizing revenue opportunities.· Analyze financial performance reports and key performance indicators to identify trends, variances, and opportunities for cost control and revenue enhancement.· Implement strategies to optimize profitability, such as pricing strategies, cost controls, and revenue management tactics.
Compliance and Quality Assurance:
· Ensure compliance with all relevant health, safety, and sanitation regulations, as well as company policies and procedures.· Conduct regular inspections and audits of food and beverage outlets to maintain cleanliness, hygiene, and adherence to quality standards.· Work closely with regulatory agencies to ensure compliance with food safety standards and licensing requirements.
Team Leadership and Development:
· Provide leadership, guidance, and support to food and beverage staff, fostering a positive work environment and promoting teamwork and collaboration.· Recruit, train, and mentor team members, promoting professional growth and development opportunities.· Conduct performance evaluations, provide constructive feedback, and recognize and reward outstanding performance.Assistant Director of F&B Operations must have open availability and be able to work a flexible schedule, including mornings, evenings, weekends, and holidays.Qualifications:· 4 years or more of progressive hotel Food and Beverage experience (typically with Hyatt)· Service oriented style with professional presentations skills· Proven leadership skills· Hotel/Hospitality degree an asset· Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line· Clear and concise written and verbal communication skills· Must be proficient in Microsoft Word and Excel· Must have excellent organizational, interpersonal and administrative skills· Experience implementing new F&B conceptsBenefits & Perks· $150 a month stipend in our Employee Cafe (Full-Time Colleagues)· Valley Metro Transportation Card (up to $50/month)· Discounted & Complimentary Hotel Room Nights· Medical Dental and Vision Insurance (Full-time colleagues)· Retirement savings plan & Company match after 1 year· Excellent training and professional development· Opportunities to work around the world with Hyatt Hotels and Resorts· Tuition/Wellness reimbursement, up to $1,000 a year!Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | WellbeingAbout The Hiring ProcessWe are excited that you have chosen to express interest in joining Hyatt Hotels and Resorts. We will be sure to take a look at your application and get back to you within a week of your submission. Thank you for your patience while we do so.Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.Proof of eligibility to work in the United States is required, as well as a completed background check.Primary Location: US-AZ-PhoenixOrganization: Hyatt Regency PhoenixPay Basis: YearlyJob Level: Full-timeJob: Food and BeverageReq ID: PHO004097Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.