Vacancy caducado!
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing
your life's best work.(sm) Under general supervision, a Senior Technical Support Specialist provides first-tier support to end users with hardware, custom and third-party software applications, networks, telephony systems, AS/400, and application security issues. Documents initial analysis and data gathering of issues. Documents resolution to reported problems. Acts as first point of contact for end users at Help Desk and escalates more complex problems to Level 2 support. Assists end users with issue, by working at end user stations to resolve issues. You'll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges. The schedule for this role is: Monday - Friday 7AM - 4PM CST Primary Responsibilities:- Work with internal customers to answer the Help Desk telephones in a professional, courteous, and timely manner
- Provide technical assistance to end users for software applications, desktop/laptop computer hardware, and peripheral devices. Act as first point of contact to end-users
- Apply general knowledge of hardware, custom and third party software applications, networks, telephony systems, Windows AD, AS/400, and application security to analyze and prioritize issues
- Work with Tech Services Supervisor in logging all calls in the Help Desk database. Escalate urgent problems for resolution to Supervisor or Management and documents resolution to reported problems
- Utilize knowledge bases and documentation to debug issues
- Work with predefined procedures (escalation paths, service level agreement guidelines, definition of issue type, priority and impact) for the Help Desk
- Work with remote end users to debug issues and provides solutions or escalate issues as determined necessary
- Work with end users to set expectations on time to resolve more complex issues and follows up with end users on status of issues
- Track escalated workflow
- Work with Help Desk team in sharing information on open issues requiring follow up with the technician who has the next shift or Second level
- Set up new hires in a timely fashion and removes access from terminated associates
- Perform other duties as assigned by management
- High School Diploma / GED
- 1+ years of experience with Computer Repair / Troubleshooting
- 1+ years of experience in Customer Service
- Ability to work the following schedule: Monday - Friday 7AM - 4PM CST
- Active Directory experience
- IT / Computer call center experience
- Quick learner and able to multitask
Vacancy caducado!