1stMILE is a software technology company focused on providing payment solutions to businesses in the automotive marketplace. We have more than 18,000+ locations using our software to process payments and increase revenue via our integrated solutions.
We are looking for aCustomer Success Specialistto drive customer engagement through relationship building and training.
Responsibilities:
Connect with all new customers via telephone and email
Train new and existing customers on the basics of 1stMILE software
Act as a liaison between Sales, Technical Support, and the customer
Log all calls and actions in the CRM system
Perform related duties as assigned
Qualifications:
1-2 years of telephone customer service or sales experience and a high school diploma or its equivalent is required
Experience with ticketing/CRM systems
Experience supporting software and hardware products preferred
The ability to actively listen, seek information, ask questions and solve problems
Excellent time management and customer service skills
1stMILE, LLC is an Equal Opportunity Employer