Vacancy caducado!
Find out why eXcell is the employer of choice for contractors! Join eXcell and enjoy our generous employee benefits! Contract opening for 2 Support Techs with outstanding end user support skills via the phone to work on-site in Phoenix, AZ. Contract to 5/31/21.Our client is a financial services company that is providing new Chromebooks and phones to their staff to enhance their work-from-home experience. We are looking for technicians to guide the associates with the setup of their equipment, mainly through video conference calls. Excellent communication skills and a friendly disposition are essential.For Voice Phones Setup Tech:
- 1-2+ years of IT support preferred
- 1+ years of troubleshooting experience in IT or Voice support
- Remote phone support experience highly recommended
- Must have supported users over the phone to some degree and show they can hold an informative conversation with a customer
- Soft skills:
- Excellent manners / polite (appreciative, kind)
- Ability to listen and restate conversations (pays attention, practices effective listening)
- Patient and respectful (values others opinions and comments)
- Ability to describe possible resolution steps in several different ways talking to a customer while not talking down to them
- Confident and helpful (let s work together to get you all set up)
- Creative, positive attitude towards work and customers (no worries, we will get this fixed together)
- Light training provided on how to set up a 6-part phone configuration using training material provided, self-help videos as well as some in-person instruction
- Will be able to team up with other support techs on initial support calls to gain support experience
- After initial and live training, Voice Support Techs will be able to support calls with 5+/- call center agents, where they will walk agents through the phone configuration and subsequent testing and troubleshooting when required
- Techs will escalate any issues that are unresolvable with tier 1 co-workers, then to tier 2 support if needed
- Report to onsite team lead when they arrive and prior to departure daily
- Attend all assigned support calls and staying until all customer service agents have completed their setup or proper escalations have occurred
- Tech will log and report back on results of each training / support calls
- PPE equipment for COVID-19 protection is required at customer facilities
- A small application will be required to be installed on the candidates phones to report physical well-being prior to a temperature check and coming on-site
Vacancy caducado!