Why Work Here?
We are a longstanding technology solution store in downtown Scottsdale, known for our supportive and inclusive work environment. We are looking for high-energy and enthusiastic individuals to join our team. If you want to be part of a thriving tech industry and work with an exciting, fun team, then this is the place for you! Mac Masters offers Apple retail products, repairs, service, support, and training solutions.
Join our vibrant team as a Retail Customer Success Advisor and elevate your career! This isn't just a job; it’s an opportunity to be part of a dynamic work environment that values personal growth and development. As a Customer Success Advisor, you will sell one of our many products or services with a competitive commission incentive pay structure. You will play a crucial role in delivering exceptional customer service, ensuring each client feels valued and appreciated. Your contribution will impact our customers and shape your professional journey—don’t miss the chance to shine in a role that truly makes a difference!
Required qualifications:
Possesses strong sales and customer service skills and a cheerful, friendly, and outgoing personality.
Showcase and sell company products and services to new and existing customers.
Address customer inquiries and resolve complaints.
Proficient in MacOS and Microsoft Office.
Demonstrates excellent verbal and written communication skills.
Available to work a flexible schedule during store hours: Monday to Saturday, 10AM – 7PM
Preferred qualifications:
Previous experience in a retail environment or related fields.
Bilingual preferred; fluent in Spanish and English.
Ability to build rapport with clients.
Strong negotiation skills.
Knowledge of Apple, Mac, and iPhone product lines
What You’ll Do:
This versatile position serves as the main point of contact for fostering positive and meaningful relationships while identifying sales opportunities. The key responsibilities will include:
Greeting customers and answering phone calls.
Marketing, setting appointments, and closing new sales opportunities.
Following up through phone calls and emails.
Assisting customers in finding merchandise
Multitasking with in-house technicians while managing job tasks.
General store upkeep, organizing, and ordering/stocking products.
Managing social media accounts, ad listings, FB. OfferUp, eBay, Amazon, etc.
The CSR will be on an hourly pay + commission/spiff system.
We promote a drug-free, smoke-free work environment. Candidates should submit a resume with a cover letter detailing why they think we should hire them.