Vacancy caducado!
We are looking to hire Inbound Customer Care professionals for a long-term opportunity who can take incoming calls from passport applicants. You will be answering general questions about their process to obtain or renew a passport. This job is 100% onsite at the company’s inbound call center located on the South Phoenix/Tempe border just SE of Sky Harbor.
The position pays $22.91/hour for Level I Customer Care and there is room for advancement.
Perks of the Job:
· Room for advancement
· Annual Bonus Potential
· Potential overtime
· If Bilingual $1 increase in base salary
· 14 paid holidays
Provide superior customer service by answering incoming calls in a timely manner
Follow established policies and procedures to respond and route calls appropriately
Gather information to determine customers’ needs; apply problem solving skills and resolve the inquiry/request effectively
Log customer information into a database ensuring data entry is accurate and complete
Access knowledge base per customer request for information
Verify and record demographic data with caller and escalate customer issues as appropriate
Maintain and improve quality results by adhering to standards and guidelines
Handle inquiries and requests in a courteous and professional manner, including calls received in crisis situations
Control the pace and flow of the inquiry/request and manage call time effectively
Follow protocol and apply sensitivity and discretion in handling confidential information
Assist in maintaining organization wide quality standards
Accept other jobs/duties as assigned
MINIMUM QUALIFICATIONS
This company requires employees with a minimum of one-year prior phone-based customer service experience in either a call center or office setting
High School Diploma or equivalent
Available for an 8-hour shift M-F 8AM - 8PM
At least 18 years of age
U.S. Citizen
Proficient in the English language (written and verbal)
Ability to pass a thorough background check screening (credit and criminal history) to determine fitness for a federal security clearance
Proficient computer skills (MS Office, keyboarding speed and accuracy, internet-based research)
Oral and written communication skills sufficient to facilitate clear and accurate information exchanges with customers
Ability to take direction within a team setting and complete team related work promptly
Please apply within!
Vacancy caducado!