Job description
We are looking for a competent Collection Specialist to contact clients and collect outstanding payments. You will balance between maintaining trustful relationships, and ensuring timely payments. Our Collection Specialist should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as an ability to work independently.
Responsibilities
Monitor accounts to identify outstanding debts
Investigate historical data for each debt or bill
Find and contact clients to ask about their overdue payments
Take actions to encourage timely debt payments
Process payments and refunds
Resolve billing and customer credit issues
Update account status records and collection efforts
Report on collection activity and accounts receivable status
You will also be expected to do skip tracing for those who are extremely past due
Skills
Proven experience as a Collection Specialist or similar role
Knowledge of billing procedures and collection techniques (e.g. skip tracing)
Familiarity with laws related to debt collection (e.g. FDCPA)
Working knowledge of MS Office and databases
Comfortable working with targets
Patience and ability to manage stress
Excellent communication skills (written and oral)
Skilled in negotiation
Problem-solving skills
High school diploma; Associate’s/Bachelor’s degree is a plus