VA Account Assistant

POSITION SUMMARYThe VA Account Assistant supports and assists the VA Account Director in transitioning and preparing patients to receive services from Pinnacle Home Care.  This position is responsible for organizing, tracking, and following up on the transition of patients from the VA to Pinnacle Home Care services.GENERAL RESPONSIBILITIESResponsible for tracking, following up and requesting of additional documentation for new referrals to include additional orders, hospital holds, locating patients for Starts of Care, labs, additional visits, skills, durable medical equipment requests, expiring authorizations as well as requesting new ordersComplete welcome calls to introduce the veterans to Pinnacle Home Care.Assist branches with any follow-up questions or other help needed to provide SOC support.Continue to monitor and maintain existing patient concerns.Provide timely notification to Central Operations and Branch if any corrections are needed regarding payor source, region, or physician in accordance with existing SOP’s.Assisting branch to contact patients.Exhaust all efforts to locate the patient prior to making the patient a non-admit.Confirm receipt and initiation of orders.Exercises clear and consistent communication with branch and VA Account Manager regarding patient needs.Confirming DME requests with branch and VA Account Manager.Additional requirements as needed.The Talent Acquisition person who is responsible for this role enjoys sharing their enthusiasm for being part of an amazing organization, that works together for successful patient outcomes and has a passion for service to others. It will be well worth your time to have the conversation and expand your network. Apply today!We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.