Lead Medical Assistant (CCMA)

The Lead Medical Assistant (LMA) provides direct supervision of Medical Assistants (MAs) at a clinic site. The LMA ensures MAs perform high-quality, team-based patient care for both clinical and administrative functions. Additionally, the LMA serves as the Vaccine Coordinator at a clinic site, managing all aspects of vaccine ordering, storage, handling, and administration. This role is crucial for supporting MAs, providers and patients in the delivery of the Patient-Centered Medical Home (PCMH) Model.KEY ACCOUNTABILITIES:Clinical Operations of the Back-Office.Provides Supervision, Leadership, and Guidance to Medical Assistants.Manages Training of Medical Assistants.Maintains Back-Office Clinical Compliance.Acts as the Primary Vaccine Coordinator for the Assigned Site.Supports the organization as needed.KNOWLEDGE, SKILLS, AND ABILITIES:Ability to provide a positive team-oriented environment.Customer service oriented. Ability to handle difficult situations.Understanding accreditation and compliance requirements.Effective verbal and written communication skills.Understand multiple payor sources.Knowledge of the medical clinic's purpose and operations.Ability to prioritize duties, perform efficiently, and adapt to unexpected events.Ability to train and mentor staff members in all duties and expectations.Knowledge of medical terminology.Proficient in medication administration.Knowledge of infection control and bloodborne pathogen processes.Ability to work efficiently and comfortably with other medical clinic employees.Knowledge and use of supplies and medical equipment.Skills in the use of medical instruments and supplies.Culturally competent; able to work with a diverse workforce and client population.Leadership and supervisory skills to manage other medical assistants.Knowledge and experience in vaccine coordination, including storage, handling, and administration.Professional integrity and excellent work ethic.Evidence of current medication administration knowledge and skills.Comprehension of HIPAA regulations, compliance, and violation reporting.Knowledge regarding training staff in the electronic health record system.