Teleserve Officer Print (https://www.governmentjobs.com/careers/gilbert/jobs/newprint/4438320) Apply Teleserve Officer Salary$20.81 - $30.17 HourlyLocation 75 E. Civic Center Drive, AZJob TypeFull TimeJob Number24-0203DepartmentPOLICE DEPARTMENTOpening Date03/21/2024Closing Date4/7/2024 11:59 PM Arizona
Description
Benefits
Questions
We Are SeekingTeam Gilbert has an exciting opportunity for a highly motivated professional to fill the position of Police Teleserve Officer. The Police Teleserve Officer reports to a Police Sergeant. The primary function of this position is to provide 24/7 customer service to citizens over the telephone and in-person to answer questions, complete police reports for specific crimes and provide information regarding status of prisoners held at the Gilbert/Chandler Unified Holding Facility. This position also processes vacation watch requests, patrol watches, body worn camera video requests and completes supplemental police reports with laboratory analysis results. The Police Teleserve Officer completes police incident reports, notarizes affidavits, collects cash and surety bonds and completes the associated required paperwork for prisoner releases. This classification works in a 24/7 work environment and may be required to work nights, weekends, and/or holidays.Some of the Essential Duties and Responsibilities of this position include:
Provides in person customer service to citizens in the Police Department lobby
Obtains information and writes police reports for specific crimes.
Obtains and inputs data for vacation watch and patrol watch requests.
Researches and provides information to the public regarding inquiries about prisoners being held at the Gilbert/Chandler Unified Holding Facility.
Reviews and redacts body worn camera video in compliance with the law for public release.
Writes supplemental police reports for laboratory test results.
Fingerprints offenders to satisfy court requirements and notarizes legal documents.
Creates Calls-for-Service using the Department's Computer Aided Dispatch (CAD) system.
Other duties as assigned.
About YouYou are someone who effectively exceeds customer needs by building productive relationships, and taking responsibility for customer satisfaction and loyalty. You actively participate as a member of a team to move the team toward the completion of goals and produce quality outcomes. You are committed to our safety philosophy, and you take great pride in proactively managing time and resources to ensure that work is completed efficiently while accomplishing objectives and achieving goals beyond what is required.At Team Gilbert, we hire innovative, forward thinking problem-solvers who love what they do! In addition to possessing the ability to live out our core and functional values daily, candidates must possess the following requirements
High school diploma or GED
Six months of customer service or data entry experience
Must possess strong customer service and organizational skills, as well as the interpersonal and communication skills needed to maintain positive relationships with community members and co-workers. Also requires attention to detail, problem-solving ability, and basic math and computer skills.
Must be able to perform rotating shift work in a 24/7 work unit
This position is FLSA Non-Exempt - eligible for overtime compensation.We Are Team GilbertThe Town of Gilbert is Arizona's 5th largest city and one of Money Magazine's Best Places to Live in the U.S., and the people who serve it are proud to be tasked with ensuring it stays that way. This is why we were recently named one of Arizona's 2017 Most Admired Companies to work for by AZ Business Magazine. Team Gilbert is a high-performing, collaborative team of innovators who do important work that makes our community better every day. If you have the heart of a public servant and the spirit of an entrepreneurplease read on!Up For the ChallengeIn addition to a competitive salary, Gilbert offers an excellent benefits package that includes medical, dental and life insurance, tuition reimbursement, participation and company match in the Arizona State Retirement System and more. For more information on Team Gilbert and all we have to offer, click here. (https://www.gilbertaz.gov/departments/human-resources) Up For The Challenge?Make an income while making an impact! If you are looking for an opportunity to make a visible contribution to our community, and get excited about doing interesting work that matters, then we encourage you to apply today. To complete and submit an on-line employment application for this position visit http://www.gilbertaz.gov/departments/human-resources/job-opportunities. Incomplete applications may be rejected so please be thorough. Your resume may be included as a supplement to your application, but it cannot replace any information required for the application.Town of Gilbert offers a comprehensive benefits package for qualifying positions that includes self-funded medical and dental plans, life insurance, disability, pension, tuition reimbursement, parental leave, babies at work, and more! Click Here (https://www.gilbertaz.gov/home/showdocument?id=42978&t=637793142009536761) to see a list of our benefit offerings at-a-glance.01 In the questions that follow, you will be asked for information about your work history, to include things such as dates of employment, names of employers and specific details of the work you did. In the answer to questions asking you to describe your work experience, if you do not have that type of experience, enter "N/A". Answers provided in this supplemental questionnaire must be substantiated and verifiable in the employment history section of your application. Be aware that submitting a resume in lieu of completing the employment history section of the application and failing to provide all of the information requested in these supplemental questions will disqualify you from further consideration, so please be thorough in answering the questions. Please indicate whether or not you accept these terms by checking the appropriate response below.
Yes
No
02
Do you have a high school diploma or GED?
Yes
No
03
Do you have at least six months of public service work experience in a law enforcement environment?
Yes
No
04
Do you keyboard at a rate of 25 correct words per minute or greater?
Yes
No
05
How many years of work experience do you have providing public service, to include providing information and referral services, face-to-face and over the telephone?
No experience in this area
Less than one year
1-2 years
2-3 years
3+ years
06
If you indicated in the previous question that you have this type of experience, please describe it in detail in the space below. If not, enter N/A.
07
Relative to your public service work experience, has it been primarily in the public sector, (government), or working for a private sector business?
Public (government)
Private (business)
Other (describe in the following question)
08
Relative to the previous question, please describe your public service experience in detail in the space below. If not, enter N/A.
09
Do you have experience handling and receipting cash business transactions?
Yes
No
10
If you indicated in the previous question that you have this type of experience, please describe it in detail in the space below. If not, enter N/A.
11
How many years of experience do you have interviewing victims, witnesses and other individuals regarding criminal activity?
No experience in this area
Less than one year
1-2 years
2-3 years
3+ years
12
If you indicated in the previous question that you have this type of experience, please describe it in detail in the space below. If not, enter N/A.
13
How many years of experience do you have preparing basic police incident reports?
No experience in this area
Less than one year
1-2 years
2-3 years
3+ years
14
If you indicated in the previous question that you have this type of experience, please describe it in detail in the space below. If not, enter N/A.
15
The following questions reference general requirements for candidates of all civilian positions in the Gilbert Police Department. Please answer all questions truthfully and completely. Are you at least eighteen (18) years of age?
Yes
No
16
Do you have a high school diploma or GED?
Yes
No
17
Have you been convicted of a felony or convicted of any offense that would be a felony if committed in Arizona?
Yes
No
18
Were you dishonorably discharged from the United States Armed Forces?
Yes
No
19
Are you currently under investigation for violations of internal policy, procedure, or other administrative guidelines?
Yes
No
20
Have you ever been convicted of a crime related to domestic violence?
Yes
No
21
Have you illegally used marijuana while employed with a law enforcement agency?
Yes
No
22
Have you personally possessed, used, sold, produced, or cultivated marijuana within the past one (1) year, or at any point while employed with a law enforcement agency? - It is not a disqualifier if those activities occurred while employed for a licensed dispensary and in the scope of employment duties. - This includes products derived from marijuana if they contain more than 0.3% tetrahydrocannabinol (THC). - This does not include Cannabidiol (CBD) products containing less than 0.3% tetrahydrocannabinol (THC).
Yes
No
23
Have you illegally used any steroids within the past one (1) year, or at any point while employed with a law enforcement agency?
Yes
No
24
Have you illegally used Adderall within the past one (1) year, or at any point while employed with a law enforcement agency?
Yes
No
25
Have you ever illegally sold, produced, cultivated, or transported any dangerous drugs, narcotics, hallucinogens, or prescription drugs?
Yes
No
26
Have you illegally used any dangerous drugs, narcotics, hallucinogens, or prescription drugs within the past five (5) years, or at any point while employed with a law enforcement agency?
Yes
No
27
Have you been convicted of or adjudged to have violated traffic regulations that would equal eight (8) or more points within the past thirty-six (36) months? (Shall not apply to positions that do not require driving in their job description. Driving waivers may be required)
Yes
No
28
If offered employment in this position, you would be required to pass an extensive police background investigation, to include the following: a polygraph examination; personal and business reference checking; a credit report; investigation into traffic, civil and criminal offenses and drug usage. If offered employment for this position, would you submit to a police background investigation?
Yes
No
29
The Police Department is a 24/7 operation. Are you able to work rotating shifts, including nights, weekends and holidays on a rotating basis?
Yes
No
30
The following question is strictly confidential and will not be made part of your application for employment. Preference Status per Arizona Revised Statute 38-492 (select all that apply):
Veteran
Disabled Veteran
Veteran's Spouse/Surviving Spouse
Disabled Person
Required Question
AgencyTown of GilbertAddress50 E. Civic Center Drive Gilbert, Arizona, 85296 Websitehttps://gilbertaz.gov/jobs Apply Please verify your email address Verify Email