Service Desk Specialist Are you an experienced, passionate pioneer in technology? An industry solutions professional who wants to work in a collaborative environment. As an experienced Service Desk Specialist you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. Consider an opportunity with our US Delivery Center - we are breaking the mold of a typical Delivery Center.Our US Delivery Centers have been growing since 2014 with significant, continued growth on the horizon. Interested? Read more about our opportunity below Work you'll do/Responsibilities
Meet client and program Service Level Agreement (SLA) for all user support request response and resolution metrics.
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Provide insight and support for agency-specific applications.
Respond to and triage queries via email and over the phone.
Enable and troubleshoot user accounts in multiple technical environments.
Reset user password and provide BitLocker key recovery.
Remotely install software and troubleshoot hardware and software issues.
Provision user accounts; provide access to share drives, distribution lists, and group mailboxes.
Update Tickets in ServiceNow with information from both end users, other support teams, and vendors.
The TeamDeloitte's Government & Public Services practice-our people, ideas, technology and outcomes-is designed for impact. Our team of over 15,000+ professionals bring fresh perspective to help you anticipate disruption, reimagine the possible, and fulfill your mission promise.Core Technology Operations (CTO) offers differentiated operate services for our clients with solutions to help organizations scale and optimize critical business operations, drive speed to outcome, deliver business transformation, and build resilience in an uncertain future by utilizing our CTO Offerings. Differentiation and focused growth for large-scale infrastructure, data center, and operations projects by scaling operations services. Emphasis on automation and delivery excellence, we can create core transformational change for our clients and drive value.Qualifications Required
Bachelor's Degree preferably in Computer Science, Engineering, Management Information Systems or equivalent work experience.
3+ years of experience in a helpdesk environment specifically Tier l Help Desk.
Experience in a fast-paced, high-pressure environment and interfacing with all levels, including executives.
Security+ Certification.
Expectation to co-locate in your designated Delivery location up to 30% of the time based on business needs. This may include a maximum of 10% overnight client/project travel.
Ability to travel a maximum of 10%
Must live in a commutable distance (approximately 100-mile radius) to one of the following Delivery locations: Atlanta, GA; Charlotte, NC; Dallas, TX; Gilbert, AZ; Houston, TX; Lake Mary, FL; Mechanicsburg, PA; Philadelphia, PA with the ability to commute to assigned location for the day, without the need for overnight accommodations
Limited immigration sponsorship may be available.
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.