Summary :Plans, directs and organizes daily operational activities of a banking center. Ensures that bank operations procedures are followed and supervises a staff of employees ensuring customer needs are met. Conducts all related business transactions for customers along with cross-selling products and services to meet targeted sales objectives. Promotes and markets products to increase account relationships.This position pays a minimum of $18.50 per hour and is eligible for performance-based incentive compensation based on achievement of established incentive goals. Those details will be provided during the recruitment process. Full-time associates are eligible for our benefit package that includes medical, dental, and vision insurance; 401(k) plan; Company paid life insurance, short- and long-term disability insurance; Company paid vacation, sick leave, holidays, and more!Principal Accountabilities :
Deliver fast, easy and personal service consistent with company standards in all client, non-client and associate interactions.
Introduce, promote and recommend consumer banking products and services to clients and non-clients.
Process banking transactions for clients, including cash transactions, cashing checks, assisting with deposits and withdrawals, issuing cashier's checks and money orders, opening checking and savings account and assisting clients with obtaining other bank products, including credit cards and personal loans.
Balance currency, coin and checks in client transactions and teller drawer as required.
Adhere to all bank compliance, security and operational policies and procedures, as well as financial loss standards.
Play an essential role in finding the right solutions for clients.
Maintain client information in complete confidence.
Proven ability to consistently meet or exceed established goals for the position.
Ensures branch operations policies are followed and customer service needs are met.
Supervises, plans and directs staff promoting product sales and service.
Coordinates and assigns work, ensuring adequate coverage on assigned shift.
Opens or closes branch daily.
Approves transactions and assists in customer disputes.
Responsible for vault balancing and reconciliation.
Demonstrates effective communications skills, both verbal and written.
Complete other specified duties as assigned.
Regular attendance required, working at the work site during regular business hours and/or assigned hours.
Minimum Qualifications:
One-year prior supervisory experience preferred
One-year prior banking experience preferred
One-year cash handling experience preferred
Knowledge of bank operations and compliance
Ability to track results, complete required reports with computer proficiency
Must be able to assist customers with financial matters
Ability to supervise 3-5 employees
Must possess problem-solving skills and decision-making skills
Working knowledge of bank products and services
Strong attention to detail
Strong interpersonal skills
Effective time management, organization and delegation skills
Ability to work well with teams
Knowledge of general office equipment
Physical Requirements:The work environment is typical of standard office and retail banking settings. The position is medium work, exerting up to 35 pounds of force occasionally, and worker sits often, including for customer meetings and computer work, but worker will frequently stand or walk throughout different areas of banking center and when conducting outside sales activities. Standing and walking may be required for sustained periods of time for moving from one work site to another both inside and outside the banking center and for conducting banking transactions. Periodic driving for outside sales activities. Reaching may be required involving extending arms in any direction. Office equipment, such as a computer and telephone will be used, requiring the use of hands and fingers to manipulate a keyboard or keypad. Visual ability to read a computer screen or written documents is necessary. Speaking ability to express or exchange ideas; impart oral information to customers, staff, or to the public; or convey detailed or important spoken instructions by means of the spoken word is required. Hearing is necessary to receive detailed information through oral communication.Equal Opportunity Employer/Disabled/VeteransAcademy Bank and Armed Forces Bank provides equal employment [and affirmative action] opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. If you need an accommodation for any part of the employment process, please e-mail [email protected].