In March 2014, HSNA opened Sharon’s Attic, a thrift store, which specializes in sales of items for children (toys/clothing), babies, household goods, furniture, and clothing. This person’s primary duties include basic operation of Sharon’s Attic: (1) customer service to shoppers in the store and donors, (2) operation of cash register, and (3) assisting with acceptance of donations. This person will answer telephone inquiries and work to schedule donation pickups. He/She may be responsible for store operations when the store manager and assistant manager are not present. He/She will assist in maintaining the store in a clean and safe condition. This person will work in a team environment with other staff members and volunteers. Reports directly to Sharon’s Attic Store Manager.
Essential Duties and Responsibilities:
Assist and perform all store operations:
o Responsible for operating Sharon’s Attic store and managing the store if other management personnel are not present.
o Assisting customers in the store with questions and purchases.
o Assisting donors with their donation.
o Thanking donors for their contributions and providing donation receipts.
o Operate check-out register; provide customers with correct change and process credit cards for purchase.
o Assist in completing end-of-day sales/reconciliation reports.
o Answer questions regarding store, operations, donations, etc. in person and on the phone.
o Schedule donation pick-ups.
o Clean the store and ensure it is clean and safe.
o Inventory, sort, price and display merchandise for sale.
o Serve as an advocate for Housing Solutions of N. Arizona, helping to answer basic questions about the organization and its programs
Minimum Qualifications:
Must be available to work on weekends
Able to lift 25 lbs on a consistent basis
Great customer service skills
Ability to work with a diverse group of staff and volunteers
Ability to work unsupervised and be a self-starter
Good decision-making skills
Good cash handling skills and able to operate point of sale terminal (or ability to learn)
Able to multi-task in a fast-paced environment
Preferred Qualifications:
Bilingual in Spanish