Our Front Desk Receptionist / Sales Coordinator sets the tone for the Flagstaff branch with an upbeat and helpful attitude. You will greet customers, answer phone calls and work with the Showroom Sales team to research orders and track down product. The goal is to develop the individual in this position to advance within the organizations into a Sales Consultant or Customer Service Representative position.
To be successful in this position, you need to be joyful & diligent, love to interact with people and help solve problems. You must have a friendly and easy-going personality while also being perceptive and disciplined. A customer service approach is essential to assisting clients and facilitating their needs within our company.
Essential Functions:
Answer phones and greet customers when they come into the showroom making sure they receive assistance in a timely fashion.
Help customers at the showroom counter or by phone as it relates to orders already existing or general questions they may have.
Inventory and stock office supplies as needed.
Keep Reception, Showroom and Showroom Counter areas clean, tidy, and visually appealing.
Check inventory availability as well as answer inquiries about the company & delivery questions.
Provide product specifications and related questions.
Handle and tend to customer complaints while maintaining a positive attitude.
Work with other departments to resolve customer service issues/questions in a timely manner.
Attend product training meetings to gain a working knowledge of our products to be able to help customers when salespeople are temporarily unavailable for them.
Follow company policies and procedures per employee handbook.
Perform other duties as necessary and assigned.
Create specification books as needed for Sales Consultants
Job Requirements:
2+ years’ experience in a Receptionist / Administrative position including experience delivering superior customer service.
High school diploma/GED required.
Effective listening, impeccable written and oral communication skills.
Able to handle difficult customers with diplomacy and tact.
Solid sense of responsibility and ability to complete tasks with minimal supervision.
Capable of following written instructions and documented procedures.
Team player who works productively with all departments and customers.
Professional demeanor and great attitude.
Comfortable in a fast-paced environment.
Superb accuracy and attention to detail along with superior organizational skills.
Highly motivated with a “Can-do” attitude.
Proficient in Microsoft Office Suite including Word, Excel, Outlook.
About us:
Central Arizona Supply is a 55-year-old family-owned plumbing, heating, appliance & air conditioning supply company with 15 locations throughout Arizona & Nevada, as well as a Central Distribution warehouse. Our clients range from homeowners, interior designers, handymen (& women), builders, and contractors. Through our service counters and delivery trucks, we supply product to the residential, commercial, and hospitality industries. Through our showrooms, we supply product for remodels, custom and semi-custom homes.
As an independent family-owned company, we believe that relationships, family, and service to our community are the foundation of our business. Do you have a positive attitude? Do you want to learn? Do you enjoy collaborating with others? Do you love to help find solutions for customers? Then we want you to join our family!
We offer Medical, Dental, Vision, Life, and Disability benefits. As well as Holiday Pay, Vacation Time Off, Sick Time Off, 401(k) with employer match, and more…
Central Arizona Supply is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.