Vacancy caducado!
Job description
Customer Experience Assistant
Level 5 Publishing is looking for a passionate, goal-driven, creative problem-solver to join our team as an Executive Assistant for our Customer Success Department. As part of our Customer Success Team, you will be ensuring that each of our clients has the highest quality experience with us. Our company culture is inspiring, creative, and exciting. If you are interested in being part of a kick-ass team who loves going to work with each other every day inspiring thousands of entrepreneurs to pursue their passion, this might be the right opportunity for you!
Who are We and Why Level 5 Marketing:
With 15 years of experience, we are a small team of creatives that teach other online businesses to best utilize social media and online marketing in order to grow. Through a series of events, workshops, courses, and content, we have become leaders in a crowded marketplace by focusing on innovative and creative approaches. With multiple products and over 100,000 customers, our small and closely-knit team runs a company generating multi-million dollars in revenue each year. Every position is critical and everyone’s input is valued.
As a part of our team, you will:
- Be a part of a collaborative team environment in which your ideas are shared, heard, and potentially implemented, not just another cog in the machine.
- Be directly responsible for impacting and changing our customers' lives on a daily basis.
- Learn new skills in communication and personal development to grow yourself professionally and personally.
Roles and Responsibilities:
The Job Duties for this role include assisting the Director of Customer Success in a multitude of tasks that impact the customer experience such as:
- Support on the creation of marketing events (in-person and virtual) including venue booking, event preparation, registration, fulfillment and general assisting. (This will require some travel at times).
- Facilitate communication between the company and our customers.
- Brainstorming and executing ideas to create an extraordinary customer experience.
- Working and managing the logistics for an incredible group of business coaches (booking travel & hotels, managing communication between them and the business, tracking their performance).
- Running online customer contests, giveaways, and competitions.
- Management of any upgrades/updates to our products & programs.
- Resolving some customer service problems. This includes clarifying the reason for the customer's request for assistance, diagnosing the problem and implementing the best/most efficient solution, as well as following up to ensure resolution.
- Contribute to team effort by accomplishing related results as needed.
Customer Experience Assistant Skills and Qualifications:
Event Planning & Marketing, Customer Service, General Computer & Social Media Skills, Creative Problem Solving, Hospitality, Documentation Skills, Listening, Conflict Resolution, Information Analysis, Multi-tasking.
Other Information:
We are ideally looking for someone who is available to work in the Sedona, AZ area at least 1-2 twice a week. A portion of this role can be done remotely, and we also work in-person weekly as a close-knit team.
This position will start at Part-Time (20-30 hours/week), with an opportunity for Full-Time status depending how things are going after the first 90 days. Certain months require full-time commitment and travel from this role to support in live events. There is expansion/growth available in regards to compensation & work hours within the company for the right person performing at a high level in this role.
Our headquarters are located in Sedona, AZ. Starting salary is $18 - $25/hour (for now, depending on prior experience & skills).
Optimists and Problem-Solving Ninjas welcome. Those who don't like having fun at work need not apply.
Please apply by filling out the application below:https://www.surveymonkey.com/r/MQ6GVS6
Job Types: Part-Time w/ potential for Full Time
Salary: $18.00 - $25.00 per hour
Schedule:
Monday to Friday
Vacancy caducado!