Honeywell is charging into the Industrial IoT revolution with the establishment of Honeywell Connected Enterprise (HCE), building on our heritage of invention and deep, on-the-ground industry expertise. As part of HCE, Honeywell Life Sciences (HCLS) focuses on the quality management side of the industry, make quality a proactive, rather than reactive goal. Honeywell QMS solutions help companies bring products to market leveraging the highest level of quality management processes and technology advances to be ready for what’s next.The Sr Customer Success Representative works closely with customers from onboarding through renewals to ensure maximum customer value. As a trusted advisor, customer advocate, and coach, the Sr Customer Success Representative determines how HCLS’s products can be effectively applied to support achievement of the customer’s strategic business goals. The Sr Customer Success Representative will orchestrate an exceptional customer experience by bringing the right internal and external resources to ensure the successful use of Sparta products, resulting in referenceable customers. The Sr Customer Success Representative will be commercially savvy, perform account planning activities, and seek business development opportunities while ensuring adoption, expansion, and renewals. This is a remote position.The salary range for this position is $80,000 - $100,000. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors.Responsibilities:
Champion and support the Customer Success practice within HCLS’s corporate strategy and help develop a culture that is always customer focused.
Act as single point-of-contact for existing assigned accounts. Manage all aspects of HCLS’s relationship with assigned customers.
Operate in a matrixed environment to efficiently and effectively onboard new customers, and provide ongoing customer advocacy, support and best practices to deliver a superior experience to customers.
Engage customers and develop strategic recommendations that positions HCLS products and services to advance the customer’s strategic initiatives and deliver mutual value.
Play a critical role in providing product feedback to the HCLS product team.
Proactively manage the customer feedback lifecycle for assigned customer accounts.
Understand and convey principles of QMS and its functionality.
Develop and execute a renewal strategy, proactively identifying and taking steps to mitigate risk to ensure the customer is prepared and satisfied to renew on schedule.
Assist in planning and executing internal and external events.
YOU MUST HAVE
3+ Years' experience in a Customer Success role
Bachelor's degree, or equivalent.
WE VALUE
3+ Years' experience working in SaaS solutions environment
High business acumen & technical aptitude.
Knowledge of the life sciences/regulated industries.
Demonstrated success in effectively influencing and motivating diverse project teams
Experience collaborating across departments internally.
Working knowledge of Quality Management functions and the QMS space.
Ability to drive customer loyalty and satisfaction.
Experience in programming, database management, and cross-platform environments
Ability to interpret trends using statistical analysis
Ability to clearly communicate thoughts and ideas.
Working knowledge of salesforce.com platform.
This role will remain open for applications until an offer is accepted.This role is #remote but candidates must live in the US.Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.