Job description Company DescriptionExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we've been named in the 100 "World's Most Innovative Companies" by Forbes Magazine.We have 20,000 people operating across 44 countries and every day we're investing in new technologies, talented people, and innovation to help all our clients maximize every opportunityExperian Insurance Services Team is a digital-first insurance agency reinventing the broker model through technology, data, and human advisors. We are on a mission to make the process of finding the best auto and home insurance easy, straightforward, and transparent. We're serious about building and using technology to save our customers money, time, and hassle, and we're just getting started with what we will accomplish. We're looking for people who are just as passionate about products that help make consumers' financial lives easier as we are. The Sales Team Lead is responsible for managing a team of sales agents in the Insurance Services department. The role manages performance and ensures that agents are meeting all KPIs through regular coaching and feedback. They are also responsible for continuous improvement to ensure an exceptional customer experience.Job DescriptionBuild and develop a high performing team and create conditions for great performance and development discussions throughout the yearEstablish excellent working relationships with business leaders and department contacts to maintain and continuously improve the level of serviceConduct daily, weekly or monthly sessions with team members to discuss performance and create an environment of continuous improvementIdentify opportunities to improve the customer experienceWork with peers to ensure alignment and communication to all teams is consistent