NANA Shareholder Records Technician - TemporaryDescriptionSummaryDuties centers on providing expertise and support services needed to maintain shareholder records.Essential Duties and Responsibilities
Provides in-house staff support by providing a wide variety of information needed to handle Shareholders inquiries.
Provides a wide variety of services/assistance to Shareholders in such areas as referral to potential sources of community assistance, etc. Handles such shareholder matters as verifications, change of address, applications, enrollment input, filing, dividend verifications, general office support, CIB, etc.
As a first point of contact, works with Shareholders to assist them in gaining access to available services. Explains NANA’s services, procedures, and requirements to Shareholders. Travels to villages to assist area shareholders with a variety of matters.
Prepares direct written correspondence to address shareholder inquiries. Fields phone calls and walk-ins by providing basic shareholder information.
As a first point of contact, provides others with general information regarding shareholder training and developmental activities. Maintains assigned area’s computerized data base(s).
Following generally established standard office practices and procedures, handles incoming internal and external mail, phone calls, correspondence, faxes, parcels, gathering of basic data, completing reports, etc. Confirms those given any shareholder or training material will be able to properly respond in a timely manner.
Operates or performs such standard office duties such as producing general office written or electronic correspondence, handling a variety of telephone and office equipment, observing proper procedures to handle records or other materials, etc.
Operates in a climate of confidentially requiring discretion. Helps with the preparation and administration of all annual/informal Shareholder meetings.
May utilize specialized computer systems and applications with unique applications being used at the discretion of the department. May refer some matters to others in the organization who could best take the appropriate action to respond/handle Shareholder's needs.
This position has no supervisory responsibilities.
Other duties that are pertinent to the department or unit’s success also may be assigned.
DUTIES REQUIRED BY LEVEL Technician I: A basic entry-level support services position whose work routine is standardized and follows an established set of procedures. It generally functions under close supervisory direction or guidance. Technician II: Assists assigned departmental staff with some diversification utilizing certain business/office procedures or precedents. This level must be capable of performing a wider variety of duties than the Technician I. Must be capable of working more or less independently and handling many varying tasks simultaneously. Technician III: This level must be capable of performing at the full performance level and able to handle the vast majority of the complex duties required in a department. Incumbents must be able to prioritize their work assignments. This level requires specialized skills and a significant body of knowledge of the assigned area’s activities. This level works under only general or indirect supervision and requires moderate independent judgment. It also requires the ability to adapt to new work situations and make recommendations for improvements in the assigned work field. Specialist: This level must be capable of performing the most complex administrative duties in support of assigned area. It is subject to critical schedules and deadline pressures and requires considerable independent judgment, and advanced work skills. It requires the ability to adapt to new work schedules and make recommendations for improvements in assigned work field.Qualifications Technician I
High school diploma or GED equivalent.
Must be able to operate typical PC software programs.
Driver’s License with a driving record that meets NANA’s insurance requirementspreferred.
Technician II
All of the above and demonstrated ability to master the duties required of a Technician II.
Technician III
All of the above and demonstrated ability to master the duties required of a Technician III.
Ability to work independently with minimal supervision.
Specialist
All of the above and demonstrated ability to master the duties required of a Specialist.
Advanced computer skills with reporting experience.
Working Conditions and Physical Requirements Weather: Indoors - environmentally controlled; requires most or all work to be done inside. Noise level: The noise level in the work environment is usually that of a standard office atmosphere. Description of environment: Office building with standard office environment. Physical requirements: Employee is required to occasionally lift and/or move up to 25 lbs. Frequently required to sit, stand, walk, use hands/fingers to handle or feel, climb, stoop, kneel, crouch or crawl, talk/hear, see, taste/smell, and carry weight/lift. Travel: NoCompetenciesLanguage skills sufficient to read and comprehend simple instructions, short correspondence, and memos. Write simple correspondence. Effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.Math skills sufficient to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.Reasoning abilities sufficient to apply common sense understanding to carry out detailed but uninvolved written or oral instructionsRequired LanguageEqual Opportunity Employer/Shareholder PreferenceNANA is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran protected status or any other characteristic protected by applicable law. NANA grants employment preference to shareholders of NANA and their spouses and descendants to the extent allowed by law.It is NANA policy to conduct background checks, drug testing and a physical assessment, as applicable, once an offer has been accepted, in accordance with company and/or contract requirements.Accommodation RequestIf you are a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone or via email. In order to appropriately assist you with an accommodation, we ask that you please specify the assistance needed in order to access our jobsite and post for a position. The dedicated email and telephonic options are listed below and are reserved only for individuals with disabilities needing accessibility assistance.To request an accommodation by telephone, contact us at: 1-800-478-2000To request an accommodation by email, contact us [email protected]: Office & Administrative SupportCompany: NANAPrimary Location: US-AK-KotzebueShift: Day JobClosing Date (Period for Applying) - External: OngoingReq ID: SHA00501