Job DescriptionSupports the design, deployment, and operations of a large-scale global Oracle cloud computing environment (Oracle Cloud Infrastructure - OCI). Primarily focused on development and support of network fabric and systems through a combination of a deep level understanding of networking at the protocol level coupled with programming skills to support the intensive automation required to operate a production environment. As OCI is a cloud-based network with a global footprint, this support will include hundreds of thousands of network devices supporting millions of servers, connected over a mix of dedicated backbone infrastructure and the Internet.Participate in Network lifecycle management through network build and/or upgrade projects. Using existing procedures and tooling, develop and safely execute network changes. Attend and contribute to the related projects and sprint planning. Develop and improve runbooks and methods of procedures. Assist in the onboarding of new team members. Regularly participate in network solution design review and provide feedback. Participate in operational rotations in either primary or secondary positions. Provide break-fix support for events. Triage event tickets and remediate or escalate as needed. Support root causes analysis as required. Leverage existing tooling and automation to execute critical tasks, such as device upgrades. Preference for individuals with experience in scripting and network automation - Python, Puppet, and/or Ansible.Have worked with large enterprise network infrastructure supporting 24/7 and willing to work in rotational shifts in a network operations role. Provide on-call support services as needed and aid others. Job duties are varied and complex, needing independent judgment. Ability to act in a project lead role, as needed. Possess analytical skills in resolving network issues with advanced troubleshooting and coordination with onsite support teams and vendors. Experience in using monitoring tools to assist with incident management to identify actionable incidents. Highly motivated and self-starter.Bachelor’s degree is preferred with at least 2 years of network-related experience. Experience working in a large ISP or cloud provider environment. Exposure to commodity Ethernet hardware (Broadcom/Mellanox), protocol experience with BGP/OSPF/IS-IS, TCP, IPv4, IPv6, DNS, DHCP, MPLS. Experience with networking protocols such as TCP/IP, VPN, DNS, DHCP, and SSL. Experience supporting network technologies, especially Juniper, Cisco, Arista, firewalls, and switches. Strong analytical skills and ability to collate and interpret data from various sources. Ability to diagnose network alerts to assess and prioritize faults and respond or escalate accordingly. Strong oral and written communication skills. Experience with Incident Response plans and strategies. Excellent time management and organization skills. Comfortable and able to deal with a wide range of issues in a fast-paced environment. Cisco and Juniper certifications are desired. Excellent organizational, verbal, and written communication skills.ResponsibilitiesWe are looking for smart, hands-on engineers to join our Global Network Operations Center Team (GNOC), which acts as a front-line for physical network issues supporting 24x7x365. GNOC is responsible for performing data collection, triage, technical analysis, incident mitigation, and redirection as needed to maintain and optimize operations for the physical network infrastructure.Our three main job roles are:
to ensure maximum possible service availability and performance
to deliver world-class customer service
to provide support services for Engineering and other technical teams
These result in a highly diverse range of duties for the GNOC. Our engineers will be able to centrally administer OCI’s networks and automate responses to common operational problems using the network automation API.
Identifying actionable incidents using a monitoring system, strong analytical problem-solving skills to mitigate network events/incidents, and following up on routine root cause analysis (RCA), coordinating with support teams and vendors.
Join major events/incidents calls, use technical and analytical skills to resolve network issues that impact Oracle customer/service, coordinate with SMEs, and provide RCA.
Fault handling and escalation (identifying and responding to faults on OCI’s systems and networks, liaising with 3rd party suppliers, handling escalation through to resolution).
Development of knowledge and skills in network and system administration, particularly with regard to OCI’s own architecture and platforms.
You will leverage automation to execute work and develop scripts for routine tasks.
Executing network changes following the defined Oracle change management process.
Maintain records of equipment failure and liaise with engineers and suppliers as necessary.
Contribute to team documentation (runbooks, operations guides, technical documentation) and assist in the onboarding of new hires to the team.
Assists in the implementation of short, medium, and long-term plans to achieve project objectives, and regularly interacts with senior management or network leadership to ensure team objectives are met.
Work with a world-class team located across the world - the OCI Global Network Operations team who supports the network infrastructure environment with a 24/7 shift model.
Disclaimer:Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.Range and benefit information provided in this posting are specific to the stated locations onlyUS: Hiring Range: from $63,000 to $126,100 per annum. May be eligible for bonus and equity.Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
About UsAn Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.Oracle is an Equal Employment Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Which includes being a United States Affirmative Action Employer