We are seeking an engaging and knowledgeable Tour Guide / Driver to lead guests through the Treadwell: Alaska’s Lost Mine AR walking tour, a guided exploration of the preserved ruins of Treadwell, once the largest gold mine and town in Alaska. This tour combines history, storytelling, and augmented reality to bring the past to life. The ideal candidate will have a passion for local history, a love for storytelling, and a commitment to providing an exceptional experience for our guests, which include cruise ship visitors and school groups.
Key Responsibilities:
Tour Guiding: Lead guided walking tours of the Treadwell Mine site, using augmented reality (AR) technology to deliver a dynamic and immersive storytelling experience. Interpret and explain the history of the Treadwell mine, the Gold Rush era, and the broader impact on the region.
Driving: Safely transport guests to and from the tour site in a comfortable, friendly, and timely manner. Ensure the safety and comfort of all passengers.
Guest Interaction: Provide an exceptional guest experience by engaging with individuals and groups, answering questions, and adapting the tour to the needs and interests of various audiences.
Safety & Compliance: Follow all safety protocols and ensure guests’ safety during the tour. Provide clear instructions on navigating the rugged terrain and adjusting to weather conditions. Maintain compliance with local laws and regulations.
Tour Preparation: Conduct pre-tour checks, ensuring all equipment (including iPads and transport vehicles) are functional and charged. Assist with setting up AR content and providing technical troubleshooting when needed.
Customer Service: Handle any customer concerns or inquiries with professionalism, empathy, and a solution-focused mindset. Ensure all guests have a positive and memorable experience.
Feedback: Collect feedback from guests to improve the overall tour experience.
Tour Operations: Guides will be responsible for operating 2-3 tours per day, each involving 2-3 miles of walking. Consistent guiding and storytelling are required throughout each tour.
Qualifications:
Experience: Previous experience as a tour guide, driver, or in customer-facing roles is preferred. Experience in the tourism or hospitality industry is a plus.
Knowledge of, or interest in: Knowledge of, or interest in augmented reality (AR) technology or similar interactive media.
Driving: Valid driver’s license and clean driving record. Comfortable driving a vehicle in varying terrain and weather conditions.
Interpersonal Skills: Excellent communication, public speaking, and customer service skills. Able to engage and entertain a diverse group of people.
Physical Requirements: Ability to walk or stand for long periods in varying weather conditions and navigate uneven terrain. Guides should be able to handle the physical demands of walking 2-3 miles per tour while providing engaging, consistent commentary.
Availability: Flexibility to work in various shifts, including weekends and holidays, during the cruise ship season.
Details:
Pay Rate: $35 per hour
Weekly Hours: 20-35 hours (based on guide's availability)
Shift Times: Most hours fall between 1:30 PM and 6:00 PM
Work Days: Monday through Saturday (days can be mixed and matched to meet scheduling needs of both parties)
Role Duration: Current season ends on 10/1/2025
Promotion Opportunity: Potential for promotion to Manager next season, based on performance this season
Additional Skills (preferred, but not required):
Familiarity with Juneau and its history.
Bilingual skills (English and other languages) are a plus.