Front End Clerk Job Description
Reports to: Front End Manager
FLSA Status:
Non-Exempt
Position Summary:
Provide friendly, upbeat customer service to all member-owners and customers
with their purchases, while maintaining a safe, positive, and hazard-free work
environment.
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or
without reasonable accommodation, each essential function satisfactorily.
Reasonable accommodations may be made to help enable qualified individuals
with disabilities to perform the essential functions.
Essential duties and responsibilities
Operate cash register.
Process customer purchases promptly and accurately using correct PLU's
for produce and bulk items.
Process customer payment accurately and efficiently, in accordance with
established policies
Promote Member/Ownership benefits with non-member/owners.
Become familiar with co-op policies to answer customer questions. Refer
unresolved questions or problems to Front End Manager or Lead Cashier
Communicate co-op special events to customers.
Alert Management of potential shoplifters, disorderly customers, or
other emergencies
Customer Service
Maintains a pleasant helpful relationship with customers and co-workers.
Provide prompt friendly customer service.
Encourage and answer all customer suggestions, requests, and complaints.
Know store layout and be aware of products in all departments.
Department Maintenance
Handles company funds with accuracy.
Correctly rings in items at register.
Stock items as assigned.
Keep register area in a clean and orderly condition.
Collect grocery carts from corral as needed, Inform Front End Manager of
equipment repair and replacement needs.
Assist with quarterly inventory.
Assist with stocking, cleaning, and facing store.
Perform other duties as assigned by Front End Manager, Manager on
Duty, or General Manager.
Desired Qualifications
Dedication to ensuring the customer has the best possible
experience.
Organized, meticulous attention to detail.
Basic computer skills (Microsoft Word, Excel)
Familiarity with POS systems
Excellent Communication skills
Ability to project a friendly, outgoing personality.
Ability to exert force, push, pull, lift to 25+ lbs.
Ability to stand for long periods.
Regular, predictable attendance
Capable of working independently and motivating self and others.
Ability to handle stressful situations in a calm, effective manner.
Excellent cashier and money handling skills
Willingness and ability to learn and grow to meet changing requirements
of the job.
Familiarity with natural foods, grocery industry or
cooperatives.
Work Environment:
Grocery Store, cool and warm areas in various departments
The company has reviewed this job description to ensure that essential functions and basic duties have
been included. It is intended to provide guidelines for job expectations and the employee's ability to perform
the position described. It is not intended to be construed as an exhaustive list of all functions,
responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors
as deemed appropriate. This document does not represent a contract of employment, and the company
reserves the right to change this job description and/or assign tasks for the employee to perform, as the
company may deem appropriate.
526 Gaffney Road
Fairbanks, Alaska 99701
(907) 457-1023
www.coopmarket.org