Reports to: Front End Manager
Position Summary: To provide friendly, upbeat customer service to all member-owners and customers with their purchases while maintaining a safe, positive and hazard-free work environment.
Essential duties and responsibilities
Operate cash register
Process customer purchases promptly and accurately using correct PLU's for produce and bulk items
Process customer payment accurately and efficiently, in accordance with established policies
Promote Member/Ownership benefits with non-member/owners
Become familiar with co-op policies in order to answer customer questions. Refer unresolved questions or problems to Front End Manager or Lead Cashier.
Communicate co-op special events to customers
Alert Management of potential shoplifters, disorderly customers or other emergencies.
Customer Service
Maintains a pleasant helpful relationship with customers and co-workers
Provide prompt friendly customer service
Encourage and answer all customer suggestions, requests and complaints
Know store layout and be aware of products in all departments Department Maintenance
Handles company funds with accuracy
Correctly rings in items at the register
Stock items as assigned
Keep the register area in a clean and orderly condition
Collect grocery carts from the corral as needed
Inform Front End Manager of equipment repair and replacement needs
Assist with quarterly inventory
Assist with stocking, cleaning and facing store.
Perform other duties as assigned by Front End Manager, Manager on Duty, or General Manager.
Qualifications
A minimum of 12months experience.
Flexible with schedule needs, can work on weekends
Dedication to ensuring the customer has the best possible experience
Organized, meticulous attention to detail
Basic computer skills (Microsoft Word, Excel)
Familiarity with POS systems
Excellent Communication skills
Ability to project a friendly, outgoing personality
Ability to lift 25 + pounds
Ability to stand for long periods
Regular, predictable attendance
Capable of working independently and motivating self and others
Ability to handle stressful situations in a calm, effective manner
Excellent cashier and money-handling skills
Willingness and ability to learn and grow to meet changing requirements of the job
Familiarity with natural foods, the grocery industry or cooperatives.