Vacancy caducado!
The Interior Alaska Natural Gas Utility (IGU) is currently expanding infrastructure to provide
natural gas to the Fairbanks and North Pole communities. We are seeking an experienced
Customer Service/Marketing Manager to manage all communications, materials and resources
for current customers and future customers inquiring about natural gas. This is an in-house staff
position to develop and implement IGU's conversion and customer acquisition strategy and
oversees the outreach process. The position will be based in Fairbanks, AK. Relocation
assistance is not provided. The successful candidate will report to the General Manager.
ESSENTIAL FUNCTIONS:
▪ Serves as the point of contact for residential and commercial customers/future customers
interested in the use of natural gas.
▪ Proactively communicates with potential customers to solicit new business,
▪ Establishes and maintains cooperative, productive relationships with customers, providing
resources and information regarding the availability of natural gas and anticipated timeline
for expansion in the region.
▪ Plans, prepares, and edits resource material for customers’ education and awareness.
▪ Produce a weekly marketing report for tracking purposes.
▪ Be a Subject Matter Expert on steps and resources needed for the use of natural gas and conversion
from other energy sources to natural gas.
▪ Represents IGU, as needed, at events and makes presentations to the public regarding IGU
and its efforts.
PHYSICAL REQUIREMENTS AND POTENTIAL HAZARDS:
While performing the duties of this job, the employee is frequently required to sit and stand;
use hands or fingers; handle or feel; talk and hear. The employee is occasionally required to
reach with hands and arms and lift up to 25 pounds. This position frequently requires reading
and communication through speech and writing. Specific vision abilities required by this job
include close vision and the ability to adjust focus.
TECHNOLOGY, EQUIPMENT, SYSTEMS, AND TOOLS:
Requires advanced skills in word processing, presentation software, and spreadsheets.
Requires basic skills with email and general office equipment.
CRITICAL KNOWLEDGE, SKILLS, AND ABILITIES:
▪ Ability to respond appropriately, in IGU’s best interests, to a wide spectrum of
customer inquiries.
▪ Ability to take complex, technical, and lengthy information originating from engineers,
specialist, and management, and transform these materials into shorter, simpler, more
understandable information pieces.
▪ Ability to interact with various individuals and organizations and develop professional and
positive working relationships.
▪ Skills in writing speeches, talking points, and PowerPoint presentations.
▪ Ability to anticipate situations requiring communication outreach, analyze the issues,
develop the strategy, and direct the response.
▪ Ability to research potential sources of funding to assist with businesses and homeowners
interested in becoming customers on the IGU system. Research efforts may include
interaction with state and federal agency, and private lender personnel to gather information
on potential funding requirements.
▪ Ability to apply for, or coordinate effort in application for, research-identified grants,
loans, and other funding to support homeowners and business conversions to natural gas.
▪ Ability to represent IGU on a local Conversion Working Group (CWG) charged with
coordinating utility and local government efforts to assist potential customers with
conversion to natural gas and move applicable CWG or IGU-originated initiatives into
implementable programs.
DESIRED QUALIFICATIONS:
Bachelor’s Degree in Communications, Marketing, or a related field preferred. Program
development and management experience, grant writing and funds acquisition experience,
and public outreach and customer relations experience strongly preferred. A basic
understanding of the mechanics of energy systems preferred. Preference for experience
with customer-oriented critical problem-solving. Demonstrated verbal and written
communication skills.
APPLICATIONS:
Qualified applicants are invited to submit a resume and cover letter, along with additional
information to:
Human Resources
Attn: General Manager
Interior Gas Utility
3408 International Street
Fairbanks, AK 99701
The application deadline for 1st review of qualified applicants is October 15th, 2020.
Both written and electronic applications will be accepted.
Vacancy caducado!