Req ID: FOO01132DescriptionBuilt on a culture of safety and integrity, NMS delivers award-winning support services to a variety of clients every day. Our clients have peace of mind, knowing that we are committed to delivering best-in-class service. NMS brings creativity, technology, and experience to every project.The Hotel Front Desk position is responsible for all hotel front desk related functions.Essential Duties and Responsibilities
Provide the highest quality of service to the customer at all times and maintain the hotel's high standard of service and hospitality, ensuring the front desk is always attended.
Greet and register guests and provide room assignments accommodating special requests whenever possible. Assist guests with luggage and/or other personal items.
Handle checkouts efficiently and in a friendly and professional manner.
Communicate with previous shift, organize shift and review remaining reservations that are to arrive.
Verify that all updated contingency reports have been run.
Ensure credit card draft capture is in balance.
Print registration cards for next day arrivals.
Verify GTD no shows and complete walked guest report.
Ensure that all wake up calls are handled promptly and properly.
Complete a "person in charge" security report identifying any unusual events and conduct ongoing verification of hotel security.
Post room charges and collect payment following all cash handling procedures as required.
Balance accounts to zero, including all rebates, paid outs and other misc. charges.
Balance all rebates, paid outs, and misc. charges.
Inform management of any discrepancies.
Complete, print and leave all required reports at the assigned areas for designated managers.
Assist with guest complaints, and general services and situations that require immediate attention.
Keep front desk clean and stocked with necessary inventory.
Supports the hospitality programs.
Wear proper uniform at all times as specified in associate handbook.
Adhere to all work rules, procedures and policies established by the company, including, but not limited to, those contained in the associate handbook.
Other duties that are pertinent to the department or unit’s success may also be assigned.
QualificationsMinimum Requirements
Familiar with computer systems and cash handling.
Must be fluent in speaking, reading, and writing English.
Preferred Qualifications
High school diploma or GED equivalent.
A valid Driver’s License and an acceptable driving record for the past three (3) years to be eligible under NMS' vehicle insurance policy (may be required at other locations).
Working Conditions and Physical RequirementsWeather: IndoorNoise level: ModerateOffice conditions: Pace of work environment: MediumCustomer Interaction: MediumDescription of environment: HotelConstantly required to stand and walk. Occasionally required to lift. Rarely required to push and pull.Occasionally required to lift and/or move up to 50 pounds.Travel: NoneCompetenciesNMS Core ValuesSafety guides our behavior.Honesty and integrity govern our activities.Commitments made will be fulfilled.All individuals are treated with dignity and respect.The environment will be protected and sustained.Organization: Food and Facilities ManagementJob: Housekeeping/JanitorialPrimary Location: US-AK-BethelShift: VariableNMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, veteran protected status or any other characteristic protected by applicable law.