Our corporate family is a team of passionate, enthusiastic, dedicated and highly qualified people. Our work allows us to create innovative solutions to complex housing issues in our community. We create housing opportunities that empower our people and build our community.
We have a great benefits package which includes the Public Employee’s Retirement System (PERS), Supplemental Benefit System Annuity Plan (SBS), and employer paid Life/STD/LTD insurance, extremely affordable health coverage, generous PTO accruals, paid holidays, an educational reimbursement program, a great wellness program and 457 optional pre-tax deferrals.
If you are interested in the Senior Network & Systems Engineer position and you have the expertise, skills and energy to match our mission to provide independence through housing, we encourage you to apply.
General Functions
Under the direction of the Senior Manager, Information Technology, this position is responsible for the engineering, implementation, monitoring, and management of complex enterprise information technology systems. This includes managing enterprise network and telecommunications systems with the aim of optimizing system security, availability, and operational efficiency. This position evaluates technology solutions, providing recommendations for improving stability, availability, and overall service delivery.
Network Administration
Manage CIHA’s multi-site LANs/WANs network, ensuring network systems meet industry standard best practices.
Install and configure network equipment, including routers, switches, VPNs, firewalls, and other physical hardware.
Analyze, troubleshoot, and resolve issues with network systems, working with subject matter experts and vendor support technicians as needed.
Develop network performance standards, establish performance reporting procedures, and address network performance deficiencies.
Serve as the technical liaison with CIHA’s network/telecommunications provider.
Systems Administration
Manage technical aspects of CIHA’s IT infrastructure, including SANs, servers, desktops/laptops, and peripheral hardware.
Manage enterprise software systems, including VMWare virtualization software, NetApp systems, email, virus protection systems, internet monitoring systems, etc.
Identify gaps between business requirements and system capabilities and recommend solutions.
Perform all operational functions for systems deployment, including design, installation, capacity planning, upgrades, and configuration.
Ensue safety and security of CIHA’s IT systems by overseeing backups of vital services to provide high availability, high performance, and highly secure service implementations.
Analyze, troubleshoot, and resolve issues with enterprise systems, working with subject matter experts and vendor support technicians as needed.
Ensure systems meet industry standard best practices.
Serve as a Tier III help desk escalation point, providing advanced support and expertise.
Business Continuity
Develop and implement network and system security plans, including network monitoring and auditing, scanning, and intrusion detection and prevention.
Serve as an expert technical resource for cyber security, disaster recovery, business continuity, and capacity planning.
Work with Senior Manager and other technical staff to develop and implement comprehensive backup and recovery plans.
Project and Resource Management
Manage project timelines and tasks associated with network and telecommunications system implementation and upgrade projects.
Coordinate with vendors and staff to ensure timely completion of tasks associated with IT infrastructure projects.
Serve as the liaison with CIHA’s Project Management and Development Finance departments, coordinating network and telecommunications infrastructure for new office locations.
Manage CIHA’s Help Desk, including developing service standards, monitoring performance, and ensuring service standards are met.
IT Procurement
Provide recommendations and detailed specifications for systems, tools, and technologies to advance CIHA’s information technology infrastructure.
Lead procurement efforts related to network equipment and services.
Skills/Abilities
Ability to work in a complex technical environment with minimal supervision.
Ability to develop and implement new approaches, methods, procedures, and enhancements to improve network and system performance and achieve optimal performance standards.
Demonstrated experience making decisions, taking action, meeting deadlines, and working independently.
Knowledge of network technology, security guidelines, industry standards and best practices.
Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Ability to troubleshoot problems by methodically working through issues, determining causes of operating errors, and devising effective solutions.
Excellent customer service skills
Ability to successfully communicate technical information to non-technical audiences.
Experience in the following:
o Microsoft Environment: Windows Server, Windows 10/11, MS Exchange, Active Directory, MS Office, Microsoft M365, Intune, SharePoint, MS SQL Server 2012-2022
o LAN/WAN/WLAN hardware devices, including FortiNet firewalls, FortiNet Switches, FortiNet WAPs, Cisco routers, Cisco switches, and wireless infrastructure.
o Cyber Security
o Mobile Device Management
o SNMP/WMI alerting and monitoring
o Meraki MX, Z3, and MR Appliances
o RMM Tools
o FortiNet
o NetApp
o VMWare
o Misc software/systems: backup solutions, imaging software, firewalls, virus protection software, anti-spam software, etc.
o Video conferencing standards and systems.
Education and Experience
BS degree or similar degree with major course work in information technology, network administration, telephony, or related areas. Experience can be substituted on a year-for-year basis.
CompTIA Network+ or Cisco CCNA certification. Expired certification can be substituted with recent experience of 2+ years.
7 years technical experience in network administration
5 years' experience in project management
Please visit www.cookinlethousing.org to submit an application.
Cook Inlet Housing Authority provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Employment preference is given to eligible and qualified Alaska Native or American Indian candidates to the extent required or permitted by applicable law.