Position Announcement
Job Title: IT Help Desk Intern
Department: Information & Technology
Mission: Helping Our Citizens and Community to Thrive
Values: Care and love for each other, education, honesty, humor, and respect.
If you're eager to learn hands-on IT support, from troubleshooting devices to managing inventories, assisting staff, and staying current with tech trends, then this is the internship for you!
CVTC Offers: A welcoming and inclusive workplace that prioritizes each staff members’ professional development, health, and overall well-being. This is a full-time, 36 hours per week position, competitive pay, free training and educational opportunities, that includes learning the Ahtna language and culture. Our environment is family-friendly, with cultural and wellness activities and opportunities for fun!
Who We Are Seeking: The IT Help Desk Intern will be trained to monitor and troubleshoot PCs, laptops, and mobile devices using remote tools; manage equipment purchases and inventories; and ensure data security. They will learn to decommission devices, monitor system emails, and document procedures and asset changes in the organization’s wiki. The intern will maintain IT storage areas, assist staff with daily tech support, and deliver excellent customer service aligned with IT policies and best practices. They will also coordinate with vendors, support external consultants, and stay current on IT trends, security risks, and best practices through ongoing professional development.
Qualifications, Education & Experience:
GED or Highschool Diploma
Exposure to IT coursework or IT Help Desk work experience is a plus
Basic computer and Windows OS knowledge a plus
IT certifications a plus (offered in training)
Strong interpersonal and teamwork skills
Able to explain technical issues to all audiences
Effective time management and deadline-driven
Strong analytical and problem-solving skills
Follows procedures and escalates issues appropriately
Thrives in fast-paced, high-pressure environments
Excellent verbal, written, and organizational skills
Detail-oriented and security-conscious
Quick learner of IT systems and tools through training or self-study
Certificates and Licenses: A valid Alaska Driver’s license and the ability to be insured on CVTC’s vehicle insurance policy is a requirement of this position.
Pre-Employment Drug Screening and Background Check: This position requires you to complete and pass a pre-employment state and federal background check and drug screening as a condition of employment.
Hiring Preferences: As allowed in P.L. 93-638, preference for employment will be given to Alaska Native and American Indian peoples. CVTC also applies family and local hiring preferences.
Visit www.chickaloon-nsn.gov/employ and select the job link to apply. Open until filled. Contact Human Resources at (907) 761-3919 or [email protected] with any questions.