Vacancy caducado!
TEKsystems is currently seeking a Desktop/Client Services Support Technician for a contract to hire opening located in Anchorage, AK.
Description:ESSENTIAL FUNCTIONS:• Deliver technical support over the phone and in person; understands support processes• Strong understanding of available tools to assist in daily tasks• Contribute to team goals such as: SLA requirements, resolution, and customer satisfaction• Strong ability to troubleshoot workstation and server software and hardware• Ability to troubleshoot workstation-based software issues with:o Microsoft Supported Windows Operating systemso Microsoft Supported Office/O365o Local and network printerso Adobeo Apple Mac Operating systemso Sophos and other major AV brands• Understands user, workstation, and permissions in domain and workgroup environments• Understands and able to apply basic troubleshooting to server-based software issues with:o Cloud Serviceso Microsoft Supported Windows Servero Microsoft Supported Exchangeo Microsoft Supported SQL Servero Microsoft Supported Terminal Server and Remote Desktop Serviceso Sophos and other major AV brands• Knowledge and understanding of DNS, the Internet and mail flow• Understand and administer Microsoft Office 365o Manage and delete user accountso Manage Skype/Teams for Businesso Manage SharePointo Licensing levels to include subscription offerings• Knowledge of backup solutions including Barracuda and others• Knowledge and understanding of various server/workstation peripherals such as USB/NAS drives• Ability to learn and understand 3rd party applications• Ability to communicate with vendors for RMA and troubleshooting purposes• Maintain account documentationKNOWLEDGE, SKILLS & ABILITIES:• Strong written and verbal communication• Strong organization skills and ability to operate efficiently throughout daily tasks• Deliver technical customer support over the phone and through chat assist• Ability to identify when a problem needs to be escalated and to whom• Pleasant and professional demeanor in all communications• Ability to remain calm in stressful situations• Ability to work independently and effectively on daily tasks without direct supervision• Able to work at an efficient, quick and steady pace to troubleshoot and resolve issues• Deliver high quality results• Operates with client satisfaction in mind• Provide instructions to customers on basic desktop, peripheral, and mobile device usage• Identify sales opportunities and route the information to necessary team members• Work well with clients at all levels, from executive to IT to end user• Accurately enter and maintain issue information including notes and resolutionQUALIFICATIONS:• Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process• Strong phone contact handling skills and active listening• Ability to build rapport with clients• Positive, professional, and client first demeanor• Possess High school diploma or GED required, some college preferred• Certifications are beneficial but not required. Desired certifications/examinations include CompTIA A+, CompTIA Network+, MCP/MCDST/MCSA (such as Exam 70-697: Configuring Windows devices)• 2+ years of relevant experience in a technical help desk environmentTop Skills Details:Workstation Software support (Windows and O365), Cloud/Azure support, MAC supportAdditional Skills & Qualifications:Provide support over the phone and in-person, Customer-centricAbout TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.Vacancy caducado!