Vacancy caducado!
Position Title: Service Writer
Standard Wage: $15.00 – $21.00 per hour (DOE, Including Commissions) plus + $1.00 per hour time card bonus
Working Season: April 1 to October 5 – 5-6 days per week, 1/2 hour lunch, day(s) off may vary October 6 to March 31 – Monday-Friday, 1/2 hour lunch
End of Season Bonus May 1 – October 2 (per handbook)
1.00 per hour End of Season Bonus
1.00 per hour Safety Bonus
1.00 per hour Wellness Bonus
Organizational Unit: Service Department
Vacation Restriction: Closed period April 1 to October 5
Supervisor: Parts Manager
Essential Duties and Responsibilities:
Service Writing
Prepare and price Repair Orders (RO) for retail service agreements as directed by the Part Manager
Responsibilities include being first contact for service customers via telephone and in person
Prepare written estimates for service work and parts
Act as liaison between customer and technicians
Assigning the Technician/Shop Assistant to service maintenance and repair task that will be performed in the shop for retail customers
Track service/work orders and parts requests
Perform timely follow-up with customer
Input/track work orders through computer, ensuring timely completion of work order and invoice submission
Parts Counter
Perform retail sales over the counter (OTC) sales
Special Projects
Additional projects assigned by Parts Manager
Education: High School Diploma
Experience: 2 years office and clerical experience, with 1 to 2 years customer service experience.
Knowledge, Skills and Abilities:
Must be at least 21 years of age
Must be able to effectively sell repair services and parts to prospective customers
Must be able to work well with others as well as alone
Must be able to pay consistent attention to detail
Must be a highly motivated, energetic individual
Must have consistent and reliable work attendance
Must have strong verbal and written communication skills
Must have an Alaska state driver’s license with a clean driving record and maintain during employment, current copy of driving record is required
Insurance requirements do not allow us to hire any applicant that has been convicted of reckless driving or driving while intoxicated
Vacancy caducado!