Snow City Cafe is a neighborhood gathering place for friends and families. We consistently exceed guest expectations with our unique atmosphere, thoughtfully crafted food, drink, and genuine, enthusiastic service.
Our Front of House Managers are responsible for the success of Front of House operations. They are responsible for hiring, training, and productivity of the Front of House team. They should motivate departments on sales building, developing relationships with staff and guests, and ongoing development of the Front of House staff.
Core CompetenciesHandles privileged and confidential information with discretionExcellent time management skills; multitask and balance their task list and conflicting prioritiesAble to adapt and remain positive in a fast-paced and constantly evolving work environmentPossesses strong professional oral and written communication skills necessary for interacting with staff, guests, and vendors over the phone, in person, and via emailWorks fluidly as part of a team or independentlyCommunicates in a constructive manner and provide support to staff when neededHas sound judgement and is able to make rational decisions in the absence of directionReceptive to coaching from management, responds positively with willingness to grow and improveKnowledgeable of the restaurant's policies, procedures, and systemsTakes ownership of operationsStaff RelationsProvides positive and constructive feedback to all staffSupports Front of House supervisors in coaching and completing timely evaluationsLeads the team by example and knows when and how to support staffSets the tone: energy up and out, and encourages teamworkMaintains employee morale for all staffSupports Back of House management team as neededOperationsMonitors food quality and follows up with kitchen team as neededMaintains labor budget within department goals and phases staff accordinglyEnsures all staff have current certifications on fileBuilds schedules for the Front of House department based on anticipated projectionsEnsures weekly and daily side work are completed efficiently and effectivelyLeads the hiring process, which includes interviewing, reference checks, scheduling new hire appointments with HR, completing orientations for new staffMaintains training procedure for all Front of House positionsIs on the floor monitoring employee and guest interaction, ensuring the dining room looks orderly and ensuring that food going out to tables is up to our standardsIs able to perform opening and closing dutiesDocuments staff and operations issues in daily logs, follows up on issues from prior shiftsClearly communicates expectations and needs from staffGuest RelationsSets a standard for staff to welcome all guestsComes from a place of yesAdvocates for the guest and has a willingness to "make it right"Handles guest complaints and feedback in a timely mannerConstantly interacts with guests at the tableProactively resolves issues and ensures a delightful guest experienceThis is a full-time position with a minimum of 45 work week requirement. The restaurant closes at 3pm daily so evening and nights and never required.Other QualificationsMust be at least 21 years of ageMust be able to communicate, write, and understand EnglishMust possess basic math skills and have the ability to operate a cash register and POS systemMust have basic knowledge of Google Drive and internet navigationMust have a current Food Worker Card and a Training for Alcohol Professionals certification (TAP Card, issued by Alaska CHARR)
Snow City Cafe offers a wide variety of benefits, including:
Competitive salary determined on experience and ability
Employer-paid medical insurance
Dental and Vision insurance, Flexible Spending Accounts available
401(k) with employer matching up to 4%
Holidays and accrued time off with pay
Monthly dining allowance that can be used at Snow City Cafe and our sister restaurants (South Restaurant + Coffeehouse, Spenard Roadhouse, Crush Bistro)
Apply in person with your resume at 1034 W 4th AvenueORApply Online HereSnow City Cafe is an Equal Opportunity Employer.