Summary of Position:
This position is responsible for providing fine dining food and beverage service to guests, preparing the workstation for the shift, and maintaining the cleanliness of the dining area. The individual must greet all patrons professionally and accommodate special requests with high attention to detail. This role requires knowledge and execution of fine dining service standards, including tableside etiquette, menu presentation, and attentive, personalized guest interaction. The candidate must be adept at serving different types of groups, including wedding parties, business meetings, and social gatherings, with the ability to tailor service to the specific needs of each group. Additional duties include clearing and resetting tables and supporting the waitstaff to ensure a seamless dining experience for each guest. The shift is Tuesday- Saturday.
Key Responsibilities:
o Deliver service that adheres to the highest standards of fine dining etiquette
o Coordinate with the Food & Beverage Director to ensure adherence to Preferred Hotel and Fine Dining Standards
o Coordinate with the Restaurant-Bar Manager regarding assigned duties and expectations for each shift
o Work with the kitchen staff to relay special orders, explain the menu to guests, and ensure food presentation meets fine dining expectations
o Provide exceptional, attentive service throughout the entire meal, ensuring the dining experience is refined, pleasant, and memorable
o Efficiently take guests' orders, including any modifications, allergies, or dietary restrictions, while maintaining poise and professionalism
o Proficiently upsell premium items such as appetizers, wines, and daily specials using refined and descriptive language
o Present and pour wine according to fine dining service standards; be knowledgeable about wine pairings
o Ensure constant monitoring and refilling of beverages, such as wine and water, without interrupting the dining experience
o Memorize and present daily specials using engaging and appetizing descriptions
o Supervise bus staff, ensuring all service tasks and table clearing are done with efficiency and precision, aligned with fine dining protocols
o Set tables meticulously with appropriate fine dining utensils, glassware, and napkins
o Maintain an immaculate workstation, ensuring all service areas are clean and well-stocked throughout the shift
o Offer assistance in seating, presenting menus, and making menu recommendations based on the guest’s preferences
o Confidently serve a variety of guest groups, such as wedding parties, business meetings, and social gatherings, adjusting the service style to fit the occasion
o Present the check with discretion and courtesy, within five minutes of the guest finishing their final course
o Thank guests personally for their patronage, using their names where appropriate, to create a personalized and memorable dining experience
o Execute opening and closing side work duties to maintain the highest level of organization and cleanliness
o Physically capable of lifting 20 to 30 lbs and working on foot for extended shifts.
o Other duties as directed
Minimum Education
o High School diploma or equivalent
Minimum Experience
o Prefer 1-year table attendant experience in a restaurant
o TAPs Card certification
o Food Handler’s Card certification from the Municipality of Anchorage
Skills/Abilities
o Strong interpersonal and oral communication skills with a refined and courteous manner.
o Demonstrates integrity, honesty, and a cooperative attitude.
o Professional appearance and polished demeanor suitable for fine dining environments.
o Excellent problem-solving abilities and attention to detail.
o Strong teamwork skills and a genuine passion for delivering exemplary guest service.
o Ability to work efficiently and gracefully under pressure, with high attention to detail.
o Ability to adjust service based on the unique needs of different groups, such as wedding parties, corporate meetings, and social gatherings.
Benefits
o Competitive hourly wage plus tips
o Eligible employees can have access to comprehensive benefits package including health, vision, dental
o Eligible employees can have access to a pension fund after a year
o Eligible employees can be provided with a uniform
o 401(k) retirement savings plan to secure your future
o Opportunities for professional growth and advancement within the hotel
o Work in a supportive and dynamic environment that fosters professional and personal development
Application Process
Interested candidates can apply online or apply in person at the Hotel Captain Cook HR office. HR Office hours are Monday through Friday, 8am-4pm.
Candidates must successfully pass a background check and drug screening.
The Hotel Captain Cook is committed to diversity and inclusivity in our workplace and is an Equal Opportunity Employer.